DSI WebApp

W41935 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Feli Dela Cruz

Scheduled Date/Time:

05/29/2025, 04:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

FARG.6005: Fargo Pacific - Service Contract (05/05/25 - 05/04/26)

Rates:

Fargo Pacific - Service Contract (05/05/25 - 05/04/26) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Feli reported emails from senders bouncing back.

Work Requested by: Feli Dela Cruz

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

gesiworld.com senders reporting bounce back emails on some emails to Fargo Pacific. Proceed to add gesiworld.com to the allowed domain list. Check bounce back email provided to Fargo from buildcroncorp.com . Bounce back email states buildcroncorp.com email was rejected due to their email server (IP Address: 173.203.187.118) is on a RBL (Real Time Blacklist). Proceed to add buildcroncorp.com to the allowed domain list. Advised Feli that if emails from buildcroncorp.com still receive bounce backs. They will need to work with their email administrator to remove themself off the RBL.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	gesiworld.com senders reporting bounce back emails on some emails to Fargo Pacific. Proceed to add gesiworld.com to the allowed domain list. Check bounce back email provided to Fargo from buildcroncorp.com . Bounce back email states buildcroncorp.com email was rejected due to their email server (IP Address: 173.203.187.118) is on a RBL (Real Time Blacklist). Proceed to add buildcroncorp.com to the allowed domain list. Advised Feli that if emails from buildcroncorp.com still receive bounce backs. They will need to work with their email administrator to remove themself off the RBL.	Kevin Hsueh	05/29/2025 04:00 pm	05/29/2025 04:50 pm	00:50

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
05/29/2025 04:47 pm	Created workorder.	Kevin H.
05/29/2025 04:47 pm	Assigned: Kevin Hsueh	Kevin H.
05/29/2025 04:47 pm	Updated status to Scheduled	Kevin H.
05/29/2025 04:49 pm	Check-in 05/29/2025 04:00 pm	Kevin H.
05/29/2025 04:52 pm	Updated status to Service Completed	Kevin H.
05/29/2025 04:52 pm	Work Order Tasks Added	Kevin H.
05/29/2025 04:52 pm	Check-out 05/29/2025 04:50 pm	Kevin H.
05/29/2025 04:54 pm	Service Completed	Kevin H.
05/29/2025 04:54 pm	Updated status to Pending Approval	Kevin H.
05/29/2025 04:54 pm	No Signature: Remote Support	Kevin H.
05/29/2025 09:38 pm	Approved.	Chu H.
05/29/2025 09:38 pm	Updated status to Submitted for Invoicing	Chu H.
05/30/2025 10:25 am	Updated Estimated Service Time (hrs) to	Jessica L.
05/30/2025 10:25 am	Rates modified to Fargo Pacific - Service Contract (05/05/25 - 05/04/26): $0.00	Jessica L.
05/30/2025 10:25 am	Modified workorder.	Jessica L.
05/30/2025 10:48 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41935

Work Orders