DSI WebApp

W41944 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Jay Park ((671)646-1771/3620)

Scheduled Date/Time:

06/04/2025, 10:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

FARG.6005: Fargo Pacific - Service Contract (05/05/25 - 05/04/26)

Rates:

Fargo Pacific - Service Contract (05/05/25 - 05/04/26) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Guy

Date Signed:

06/04/2025

Work Requested

Troubleshoot intermittent internet outage.

Work Requested by: Jay Park

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

GTA claims sonicwall is dropping connection to their modem. Check SonicWALL logs and noted log entries that port X1 (where GTA Modem is connected) is not responding. Fargo Advised they need to reboot the SonicWALL to get GTA internet back up. DSI will continue to monitor for the internet drops. Noted UPS on the network shelf needs to be replaced. DSI to provide a quote.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	GTA claims sonicwall is dropping connection to their modem. Check SonicWALL logs and noted log entries that port X1 (where GTA Modem is connected) is not responding. Fargo Advised they need to reboot the SonicWALL to get GTA internet back up. DSI will continue to monitor for the internet drops. Noted UPS on the network shelf needs to be replaced. DSI to provide a quote.	Kevin Hsueh	06/04/2025 11:00 am	06/04/2025 11:46 am	00:46

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 18

Date/Time	Comment	Tech
06/04/2025 08:24 am	Created workorder.	Kevin H.
06/04/2025 08:24 am	Assigned: Kevin Hsueh	Kevin H.
06/04/2025 08:24 am	Updated status to Scheduled	Kevin H.
06/04/2025 11:40 am	Check-in 06/04/2025 11:00 am	Kevin H.
06/04/2025 11:41 am	Arrived 06/04/2025 11:00 am	Kevin H.
06/04/2025 11:45 am	Customer Signature Posted	Kevin H.
06/04/2025 11:49 am	Updated status to Service Completed	Kevin H.
06/04/2025 11:49 am	Work Order Tasks Added	Kevin H.
06/04/2025 11:49 am	Check-out 06/04/2025 11:46 am	Kevin H.
06/04/2025 11:52 am	Service Completed	Kevin H.
06/04/2025 11:52 am	Updated status to Pending Approval	Kevin H.
06/04/2025 01:45 pm	Approved.	Chu H.
06/04/2025 01:45 pm	Updated status to Submitted for Invoicing	Chu H.
06/04/2025 01:47 pm	Approved.	Chu H.
06/04/2025 01:47 pm	Updated status to Submitted for Invoicing	Chu H.
06/04/2025 01:48 pm	Approved.	Chu H.
06/04/2025 01:48 pm	Updated status to Submitted for Invoicing	Chu H.
06/04/2025 01:51 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41944

Work Orders