DSI WebApp

W41964 Closed

Customer/Point of Contact:

Micronesian Divers Association
Wes Seleen (671-472-6321 ext 642)

Scheduled Date/Time:

06/12/2025, 08:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6011: Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25)

Rates:

Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot internet. Wes reported internet down

Work Requested by: Wes Seleen

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Login to MDASRV remotely. Noted long delays to connect remotely. Login to SonicWALL and noted that X2 (IT&E) internet circuit is down again. No traffic on X2 per SonicWALL logs. Disable X2 (IT&E) and force all traffic to go through X1 (GTA). Advised Wes that IT&E needs to be contacted to troubleshoot as IT&E internet went down twice this week.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Login to MDASRV remotely. Noted long delays to connect remotely. Login to SonicWALL and noted that X2 (IT&E) internet circuit is down again. No traffic on X2 per SonicWALL logs. Disable X2 (IT&E) and force all traffic to go through X1 (GTA). Advised Wes that IT&E needs to be contacted to troubleshoot as IT&E internet went down twice this week.	Kevin Hsueh	06/12/2025 08:00 am	06/12/2025 08:35 am	00:35

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
06/12/2025 08:32 am	Created workorder.	Kevin H.
06/12/2025 08:32 am	Assigned: Kevin Hsueh	Kevin H.
06/12/2025 08:32 am	Updated status to Scheduled	Kevin H.
06/12/2025 08:35 am	Check-in 06/12/2025 08:00 am	Kevin H.
06/12/2025 08:36 am	Updated status to Service Completed	Kevin H.
06/12/2025 08:36 am	Work Order Tasks Added	Kevin H.
06/12/2025 08:36 am	Check-out 06/12/2025 08:35 am	Kevin H.
06/12/2025 08:38 am	Service Completed	Kevin H.
06/12/2025 08:38 am	Updated status to Pending Approval	Kevin H.
06/12/2025 08:38 am	No Signature: Remote Support: Wes	Kevin H.
06/12/2025 08:24 pm	Approved.	Chu H.
06/12/2025 08:24 pm	Updated status to Submitted for Invoicing	Chu H.
06/16/2025 09:42 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41964

Work Orders