DSI WebApp

W41970 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

06/16/2025, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TRMA.6015: TRMA - Service Contract (04/01/25 - 03/31/26)

Rates:

TRMA - Service Contract (04/01/25 - 03/31/26) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Mark Ruth Laptop

Work Requested by: Chona Cabedo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Troubleshoot laptop. Emails stuck in Outlook Outbox. noted Outlook showed email account was disconnected. Restart Outlook and confirmed email account shows connected and emails in outbox were sent out. Test reboot several times and confirmed emails shows connected. Issue may be due to Laptop or MS Outlook not being restarted for some time. Laptop to be delivered back to TRMA.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Arrive onsite. Pickup ThinkPad E14 (SN: PF44JSHM) and brought back to DSI for inhouse service.	Kevin Hsueh	06/16/2025 01:15 pm	06/16/2025 01:34 pm	00:19
	2	Troubleshoot laptop. Emails stuck in Outlook Outbox. noted Outlook showed email account was disconnected. Restart Outlook and confirmed email account shows connected and emails in outbox were sent out. Test reboot several times and confirmed emails shows connected. Issue may be due to Laptop or MS Outlook not being restarted for some time. Laptop to be delivered back to TRMA.	Kevin Hsueh	06/19/2025 09:00 am	06/19/2025 10:00 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
06/16/2025 01:12 pm	Created workorder.	Kevin H.
06/16/2025 01:12 pm	Assigned: Kevin Hsueh	Kevin H.
06/16/2025 01:12 pm	Updated status to Scheduled	Kevin H.
06/16/2025 01:34 pm	Check-in 06/16/2025 01:15 pm	Kevin H.
06/16/2025 01:34 pm	Arrived 06/16/2025 01:34 pm	Kevin H.
06/16/2025 01:35 pm	Updated status to In Progress	Kevin H.
06/16/2025 01:35 pm	Check-out 06/16/2025 01:34 pm	Kevin H.
06/23/2025 09:01 am	Check-in 06/19/2025 09:00 am	Kevin H.
06/23/2025 09:04 am	Updated status to Service Completed	Kevin H.
06/23/2025 09:04 am	Work Order Tasks Added	Kevin H.
06/23/2025 09:04 am	Check-out 06/19/2025 10:00 am	Kevin H.
06/23/2025 09:10 am	Service Completed	Kevin H.
06/23/2025 09:10 am	Updated status to Pending Approval	Kevin H.
06/23/2025 09:10 am	Signature for Later: Laptop to be delivered to TRMA	Kevin H.
06/25/2025 07:37 am	Approved.	Chu H.
06/25/2025 07:37 am	Updated status to Submitted for Invoicing	Chu H.
06/25/2025 10:02 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41970

Work Orders