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W42101   Closed

08/11/2025, 10:30 am   
Remote
Service Contract
AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)
Ambyth - Service Contract (08/26/24 - 08/25/25) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No

Work Requested

Check Malou's workstation (Subic) for any infections. Malou received a spoofing email from zremorosa@ambythsaipan.com
Work Requested by: Gail Manuel

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Download and install Malwarebytes on Malou's workstation. Run Malwarebytes full system scan and confirmed scan shows no infections. Check email header for spoofing email received from zremorosa@ambythsaipan.com and noted sender IP Address (45.177.208.65) originated from Brazil. Sent a separate email to Gail to advise of findings and to suggest sending a request to Docomo to reset the password for zremorosa@ambythsaipan.com.
Work Completed Technician Check-in Check-out Actual Hrs
1 Download and install Malwarebytes on Malou's workstation. Run Malwarebytes full system scan and confirmed scan shows no infections. Check email header for spoofing email received from zremorosa@ambythsaipan.com and noted sender IP Address (45.177.208.65) originated from Brazil. Sent a separate email to Gail to advise of findings and to suggest sending a request to Docomo to reset the password for zremorosa@ambythsaipan.com. Kevin Hsueh
08/11/2025 10:30 am 08/11/2025 11:15 am 00:45

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
08/11/2025 11:11 am Created workorder. Kevin H.
08/11/2025 11:11 am Assigned: Kevin Hsueh Kevin H.
08/11/2025 11:11 am Updated status to Scheduled Kevin H.
08/11/2025 11:14 am Check-in 08/11/2025 10:30 am Kevin H.
08/11/2025 11:17 am Updated status to Service Completed Kevin H.
08/11/2025 11:17 am Work Order Tasks Added Kevin H.
08/11/2025 11:17 am Check-out 08/11/2025 11:15 am Kevin H.
08/11/2025 11:21 am Service Completed Kevin H.
08/11/2025 11:21 am Updated status to Pending Approval Kevin H.
08/11/2025 11:21 am No Signature: Remote Support Kevin H.
08/12/2025 05:14 pm Approved. Chu H.
08/12/2025 05:14 pm Updated status to Submitted for Invoicing Chu H.
08/13/2025 09:47 am Updated status to Closed Jessica L.

Attachments 1

Filename
W42101