DSI WebApp

W42103 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

08/12/2025, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6016: Isa Dental - Service Contract (04/01/25 - 03/31/26)

Rates:

Isa Dental - Service Contract (04/01/25 - 03/31/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

08/12/2025

Work Requested

Troubleshoot Dr. Terlaje and Front Desk workstations.

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Dr. Terlaje workstation. No network/internet. Noted workstation not getting an IP. Renew IP and confirmed new IP address obtained. Reboot workstation and confirmed IP address obtained and network is accessible. Check Front desk workstations. Running slow. Advised Linda the front desk workstations need to be replaced. Quote provided previously. Linda to advise DSI on the quantity of new workstations ISA Dental will order.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Dr. Terlaje workstation. No network/internet. Noted workstation not getting an IP. Renew IP and confirmed new IP address obtained. Reboot workstation and confirmed IP address obtained and network is accessible. Check Front desk workstations. Running slow. Advised Linda the front desk workstations need to be replaced. Quote provided previously. Linda to advise DSI on the quantity of new workstations ISA Dental will order.	Kevin Hsueh	08/12/2025 01:45 pm	08/12/2025 02:33 pm	00:48

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/12/2025 11:48 am	Created workorder.	Kevin H.
08/12/2025 11:48 am	Assigned: Kevin Hsueh	Kevin H.
08/12/2025 11:48 am	Updated status to Scheduled	Kevin H.
08/12/2025 01:45 pm	Check-in 08/12/2025 01:45 pm	Kevin H.
08/12/2025 01:57 pm	Arrived 08/12/2025 01:57 pm	Kevin H.
08/12/2025 02:28 pm	Customer Signature Posted	Kevin H.
08/12/2025 02:35 pm	Updated status to Service Completed	Kevin H.
08/12/2025 02:35 pm	Work Order Tasks Added	Kevin H.
08/12/2025 02:35 pm	Check-out 08/12/2025 02:33 pm	Kevin H.
08/12/2025 02:38 pm	Service Completed	Kevin H.
08/12/2025 02:38 pm	Updated status to Pending Approval	Kevin H.
08/12/2025 05:01 pm	Approved.	Chu H.
08/12/2025 05:01 pm	Updated status to Submitted for Invoicing	Chu H.
08/13/2025 09:50 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42103

Work Orders