DSI WebApp

W42113 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

08/15/2025, 03:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TRMA.6015: TRMA - Service Contract (04/01/25 - 03/31/26)

Rates:

TRMA - Service Contract (04/01/25 - 03/31/26) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Fran's Ajera (Saipan Workstation) using troubleshooting steps from Deltek support

Work Requested by: Chona Cabedo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Ajera issue using steps provided by Deltek support. Test clickonce plugin successful. Took screenshots. Delete 2.0 folder and proceed to re-download Ajera plugin. Plugin install failed again. Took screenshots. Sent a separate email to Chona to inform of outcome and to provide screenshots to send back to Deltek support.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Ajera issue using steps provided by Deltek support. Test clickonce plugin successful. Took screenshots. Delete 2.0 folder and proceed to re-download Ajera plugin. Plugin install failed again. Took screenshots. Sent a separate email to Chona to inform of outcome and to provide screenshots to send back to Deltek support.	Kevin Hsueh	08/15/2025 03:00 pm	08/15/2025 03:40 pm	00:40

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/15/2025 03:31 pm	Created workorder.	Kevin H.
08/15/2025 03:31 pm	Assigned: Kevin Hsueh	Kevin H.
08/15/2025 03:31 pm	Updated status to Scheduled	Kevin H.
08/15/2025 03:37 pm	Check-in 08/15/2025 03:00 pm	Kevin H.
08/15/2025 03:40 pm	Updated status to Service Completed	Kevin H.
08/15/2025 03:40 pm	Work Order Tasks Added	Kevin H.
08/15/2025 03:40 pm	Check-out 08/15/2025 03:40 pm	Kevin H.
08/15/2025 03:43 pm	Service Completed	Kevin H.
08/15/2025 03:43 pm	Updated status to Pending Approval	Kevin H.
08/15/2025 03:43 pm	No Signature: Remote Support: Chona Cabedo	Kevin H.
08/18/2025 08:59 am	Approved.	Chu H.
08/18/2025 08:59 am	Updated status to Submitted for Invoicing	Chu H.
08/18/2025 09:22 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42113

Work Orders