DSI WebApp

W42144 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Guy Binoya

Scheduled Date/Time:

08/29/2025, 12:12 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

FARG.6005: Fargo Pacific - Service Contract (05/05/25 - 05/04/26)

Rates:

Fargo Pacific - Service Contract (05/05/25 - 05/04/26) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Guy

Date Signed:

08/29/2025

Work Requested

troubleshoot internet

Work Requested by: Guy Binoya

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Fargo Pacific internet down. PPPoE not connecting. showing invalid username or password. fargopacific@teleguam.net was set and working yesterday. Per gta, fargopacific@teleguam.net is no longer active and to use fargopacific2@teleguam.net. Fargopacific2@teleguam.net connected properly. Advised Fargo and GTA that this is not a sonicwall issue. Issue due to GTA changing PPPoE authentication account

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Fargo Pacific internet down. PPPoE not connecting. showing invalid username or password. fargopacific@teleguam.net was set and working yesterday. Per gta, fargopacific@teleguam.net is no longer active and to use fargopacific2@teleguam.net. Fargopacific2@teleguam.net connected properly. Advised Fargo and GTA that this is not a sonicwall issue. Issue due to GTA changing PPPoE authentication account	Kevin Hsueh	08/29/2025 12:15 pm	08/29/2025 12:41 pm	00:26

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/29/2025 12:13 pm	Created workorder.	Kevin H.
08/29/2025 12:13 pm	Assigned: Kevin Hsueh	Kevin H.
08/29/2025 12:13 pm	Updated status to Scheduled	Kevin H.
08/29/2025 12:15 pm	Check-in 08/29/2025 12:15 pm	Kevin H.
08/29/2025 12:16 pm	Arrived 08/29/2025 12:15 pm	Kevin H.
08/29/2025 12:40 pm	Customer Signature Posted	Kevin H.
08/29/2025 12:44 pm	Updated status to Service Completed	Kevin H.
08/29/2025 12:44 pm	Work Order Tasks Added	Kevin H.
08/29/2025 12:44 pm	Check-out 08/29/2025 12:41 pm	Kevin H.
09/02/2025 11:15 am	Service Completed	Kevin H.
09/02/2025 11:15 am	Updated status to Pending Approval	Kevin H.
09/03/2025 01:45 am	Approved.	Chu H.
09/03/2025 01:45 am	Updated status to Submitted for Invoicing	Chu H.
09/03/2025 09:34 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42144

Work Orders