DSI WebApp

W42161 Closed

Customer/Point of Contact:

University of Guam
Gabriella Renee Topasna (671-735-5631)

Scheduled Date/Time:

09/08/2025, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

UOG0.5035: UOG - PO 240813 ActivPanel 9 Premium Warranty

Rates:

UOG - PO 240813 ActivPanel 9 Premium Warranty [TOTAL ANNUAL HOURS: 4]

Remaining Hours:

4

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Replace AP9 mainboard and PSU on Promethean ActivPanel 9 Premium – 86” purchased by UOG - PO No. PR240813. The ActivPanel is on a fixed height mobile stand.

Work Requested by: Gabriella Renee Topasna

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Install new AP9 Mainboard on ActivPanel 9 Premium 86". Image displays on screen now. However, image is duplicate/mirrored image. Try KB Article from Promethean but did not work as it was for the AP7. DSI to work with Promethean on the AP9 duplicate/mirrored image issue.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Install new AP9 Mainboard on ActivPanel 9 Premium 86". Image displays on screen now. However, image is duplicate/mirrored image. Try KB Article from Promethean but did not work as it was for the AP7. DSI to work with Promethean on the AP9 duplicate/mirrored image issue.	Kevin Hsueh	09/08/2025 08:30 am	09/08/2025 10:00 am	01:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/08/2025 08:15 am	Created workorder.	Kevin H.
09/08/2025 08:15 am	Assigned: Kevin Hsueh	Kevin H.
09/08/2025 08:15 am	Updated status to Scheduled	Kevin H.
09/08/2025 09:07 am	Check-in 09/08/2025 08:30 am	Kevin H.
09/08/2025 11:24 am	Arrived 09/08/2025 09:00 am	Kevin H.
09/08/2025 11:26 am	Updated status to Service Completed	Kevin H.
09/08/2025 11:26 am	Work Order Tasks Added	Kevin H.
09/08/2025 11:26 am	Check-out 09/08/2025 10:00 am	Kevin H.
09/08/2025 11:29 am	Service Completed	Kevin H.
09/08/2025 11:29 am	Updated status to Pending Approval	Kevin H.
09/08/2025 11:29 am	No Signature:	Kevin H.
09/09/2025 11:02 am	Approved.	Chu H.
09/09/2025 11:02 am	Updated status to Submitted for Invoicing	Chu H.
09/09/2025 04:46 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42161

Work Orders