DSI WebApp

W42162 Closed

Customer/Point of Contact:

University of Guam
Gabriella Renee Topasna (671-735-5631)

Scheduled Date/Time:

09/08/2025, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

UOG0.5035: UOG - PO 240813 ActivPanel 9 Premium Warranty

Rates:

UOG - PO 240813 ActivPanel 9 Premium Warranty [TOTAL ANNUAL HOURS: 4]

Remaining Hours:

4

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Gabriella Renee Topasna

Date Signed:

09/08/2025

Work Requested

Replace AP9 mainboard and PSU on Promethean ActivPanel 9 Premium – 86” purchased by UOG - PO No. PR240813. The ActivPanel is on a fixed height mobile stand.

Work Requested by: Gabriella Renee Topasna

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

- Replaced AP9 system board, successfully powered on. - Double screen issue observed, need to coordinate with Promethean for the service panel instructions.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	- Replaced AP9 system board, successfully powered on. - Double screen issue observed, need to coordinate with Promethean for the service panel instructions. Old Board: 6C:DC:6A:14:3D:5E New Board: 6C:DC:6A:04:D7:40	Sean Bacani	09/08/2025 08:45 am	09/08/2025 10:03 am	01:18

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/08/2025 08:24 am	Created workorder.	Kevin H.
09/08/2025 08:24 am	Assigned: Sean Bacani	Kevin H.
09/08/2025 08:24 am	Updated status to Scheduled	Kevin H.
09/08/2025 08:45 am	Check-in 09/08/2025 08:45 am	Sean B.
09/08/2025 08:57 am	Arrived 09/08/2025 08:57 am	Sean B.
09/08/2025 10:02 am	Customer Signature Posted	Sean B.
09/08/2025 10:04 am	Updated status to Service Completed	Sean B.
09/08/2025 10:04 am	Work Order Tasks Added	Sean B.
09/08/2025 10:04 am	Check-out 09/08/2025 10:03 am	Sean B.
09/08/2025 10:14 am	Service Completed	Sean B.
09/08/2025 10:14 am	Updated status to Pending Approval	Sean B.
09/09/2025 10:57 am	Approved.	Chu H.
09/09/2025 10:57 am	Updated status to Submitted for Invoicing	Chu H.
09/09/2025 04:49 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42162

Work Orders