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W42176 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Jay Park ((671)646-1771/3620)

Scheduled Date/Time:

09/11/2025, 08:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

FARG.6005: Fargo Pacific - Service Contract (05/05/25 - 05/04/26)

Rates:

Fargo Pacific - Service Contract (05/05/25 - 05/04/26) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Guy

Date Signed:

09/11/2025

Work Requested

troubleshoot internet

Work Requested by: Jay Park

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

GTA internet down. GTA changed PPPoE account again. reconfigure PPPoE to use fargopacific@teleguam.net. Confirmed internet is up. Sent email to GTA to advise issue was not the SonicWALL. issue was caused by GTA changing PPPoE account again.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	GTA internet down. GTA changed PPPoE account again. reconfigure PPPoE to use fargopacific@teleguam.net. Confirmed internet is up. Sent email to GTA to advise issue was not the SonicWALL. issue was caused by GTA changing PPPoE account again.	Kevin Hsueh	09/11/2025 08:20 am	09/11/2025 08:43 am	00:23

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/11/2025 08:17 am	Created workorder.	Kevin H.
09/11/2025 08:17 am	Assigned: Kevin Hsueh	Kevin H.
09/11/2025 08:17 am	Updated status to Scheduled	Kevin H.
09/11/2025 08:21 am	Check-in 09/11/2025 08:20 am	Kevin H.
09/11/2025 08:21 am	Arrived 09/11/2025 08:21 am	Kevin H.
09/11/2025 08:42 am	Customer Signature Posted	Kevin H.
09/11/2025 08:44 am	Updated status to Service Completed	Kevin H.
09/11/2025 08:44 am	Work Order Tasks Added	Kevin H.
09/11/2025 08:44 am	Check-out 09/11/2025 08:43 am	Kevin H.
09/11/2025 08:47 am	Service Completed	Kevin H.
09/11/2025 08:47 am	Updated status to Pending Approval	Kevin H.
09/11/2025 04:47 pm	Approved.	Chu H.
09/11/2025 04:47 pm	Updated status to Submitted for Invoicing	Chu H.
09/11/2025 05:05 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42176

Work Orders