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W42180   Closed

09/11/2025, 02:00 pm   
Onsite
Service Contract
AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)
Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL MONTHLY HOURS: 8]
4
1
Kevin Hsueh
Yes
Gail Manuel
09/11/2025

Work Requested

Troubleshoot Network. Internet Down.
Work Requested by: Gail Manuel

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

- Troubleshooted network issues. Partial connection restored upon arrival. Was advised connection went back upon arrival, mobile internet also restored. - Inspected the server and sonicwall connections, saipan has intermittent connection loss. Subic and Guam internet connectivity is restored. - Unable to proceed further due to Saipan ISP intermittent network issues, affecting their VPN tunnel. - Logged in to Saipan server directly to check SonicWall, connection drops causing to hinder further troubleshooting. - Ambyth to follow up with Docomo for Saipan restoration time.
Work Completed Technician Check-in Check-out Actual Hrs
1 - Troubleshooted network issues. Partial connection restored upon arrival. Was advised connection went back upon arrival, mobile internet also restored. - Inspected the server and sonicwall connections, saipan has intermittent connection loss. Subic and Guam internet connectivity is restored. - Unable to proceed further due to Saipan ISP intermittent network issues, affecting their VPN tunnel. - Logged in to Saipan server directly to check SonicWall, connection drops causing to hinder further troubleshooting. - Ambyth to follow up with Docomo for Saipan restoration time. Sean Bacani
09/11/2025 01:42 pm 09/11/2025 02:16 pm 00:34

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
09/11/2025 01:35 pm Created workorder. Kevin H.
09/11/2025 01:35 pm Assigned: Sean Bacani Kevin H.
09/11/2025 01:35 pm Updated status to Scheduled Kevin H.
09/11/2025 01:42 pm Check-in 09/11/2025 01:42 pm Sean B.
09/11/2025 01:53 pm Arrived 09/11/2025 01:53 pm Sean B.
09/11/2025 02:16 pm Customer Signature Posted Sean B.
09/11/2025 02:23 pm Updated status to Service Completed Sean B.
09/11/2025 02:23 pm Work Order Tasks Added Sean B.
09/11/2025 02:23 pm Check-out 09/11/2025 02:16 pm Sean B.
09/11/2025 02:26 pm Service Completed Sean B.
09/11/2025 02:26 pm Updated status to Pending Approval Sean B.
09/11/2025 04:40 pm Approved. Chu H.
09/11/2025 04:40 pm Updated status to Submitted for Invoicing Chu H.
09/11/2025 05:08 pm Updated status to Closed Jessica L.

Attachments 1

Filename
W42180