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W42197   Closed

09/18/2025, 09:00 am   
Onsite
Service Contract
MDA0.6012: Micronesian Divers Association - Service Contract (08/02/25 - 08/01/26)
Micronesian Divers Association - Service Contract (08/02/25 - 08/01/26) [TOTAL MONTHLY HOURS: 6]
6
3
Kevin Hsueh
Yes
Joleen West
09/18/2025

Work Requested

NEX Store: Troubleshoot Internet/Site-to-site VPN issues. Boat Dock: Troubleshoot laptop issues
Work Requested by: Joleen West

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Troubleshoot NEX network. Site to site VPN down. NEX GTA WAN IP not correct. Worked with GTA to restore WAN IP to 202.151.82.152. Site to site VPN Tunnel back up. Test Matt SonicWALL VPN and confirmed working with no drops. Install CC Cleaner on Mr. Webbers workstation
Work Completed Technician Check-in Check-out Actual Hrs
1 Troubleshoot NEX network. Site to site VPN down. NEX GTA WAN IP not correct. Worked with GTA to restore WAN IP to 202.151.82.152. Site to site VPN Tunnel back up. Test Matt SonicWALL VPN and confirmed working with no drops. Install CC Cleaner on Mr. Webbers workstation Kevin Hsueh
09/18/2025 08:42 am 09/18/2025 10:42 am 02:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
09/18/2025 08:15 am Created workorder. Kevin H.
09/18/2025 08:15 am Assigned: Kevin Hsueh Kevin H.
09/18/2025 08:15 am Updated status to Scheduled Kevin H.
09/18/2025 08:42 am Check-in 09/18/2025 08:42 am Kevin H.
09/18/2025 10:22 am Arrived 09/18/2025 09:00 am Kevin H.
09/18/2025 10:49 am Customer Signature Posted Kevin H.
09/18/2025 10:52 am Updated status to Service Completed Kevin H.
09/18/2025 10:52 am Work Order Tasks Added Kevin H.
09/18/2025 10:52 am Check-out 09/18/2025 10:50 am Kevin H.
09/18/2025 10:56 am Service Completed Kevin H.
09/18/2025 10:56 am Updated status to Pending Approval Kevin H.
09/19/2025 10:53 am Approved. Chu H.
09/19/2025 10:53 am Updated status to Submitted for Invoicing Chu H.
09/19/2025 12:16 pm Updated status to Closed Jessica L.

Attachments 1

Filename
W42197