DSI WebApp

W42197 Closed

Customer/Point of Contact:

Micronesian Divers Association
Joleen West

Scheduled Date/Time:

09/18/2025, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

MDA0.6012: Micronesian Divers Association - Service Contract (08/02/25 - 08/01/26)

Rates:

Micronesian Divers Association - Service Contract (08/02/25 - 08/01/26) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

6

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Joleen West

Date Signed:

09/18/2025

Work Requested

NEX Store: Troubleshoot Internet/Site-to-site VPN issues. Boat Dock: Troubleshoot laptop issues

Work Requested by: Joleen West

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot NEX network. Site to site VPN down. NEX GTA WAN IP not correct. Worked with GTA to restore WAN IP to 202.151.82.152. Site to site VPN Tunnel back up. Test Matt SonicWALL VPN and confirmed working with no drops. Install CC Cleaner on Mr. Webbers workstation

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot NEX network. Site to site VPN down. NEX GTA WAN IP not correct. Worked with GTA to restore WAN IP to 202.151.82.152. Site to site VPN Tunnel back up. Test Matt SonicWALL VPN and confirmed working with no drops. Install CC Cleaner on Mr. Webbers workstation	Kevin Hsueh	09/18/2025 08:42 am	09/18/2025 10:42 am	02:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/18/2025 08:15 am	Created workorder.	Kevin H.
09/18/2025 08:15 am	Assigned: Kevin Hsueh	Kevin H.
09/18/2025 08:15 am	Updated status to Scheduled	Kevin H.
09/18/2025 08:42 am	Check-in 09/18/2025 08:42 am	Kevin H.
09/18/2025 10:22 am	Arrived 09/18/2025 09:00 am	Kevin H.
09/18/2025 10:49 am	Customer Signature Posted	Kevin H.
09/18/2025 10:52 am	Updated status to Service Completed	Kevin H.
09/18/2025 10:52 am	Work Order Tasks Added	Kevin H.
09/18/2025 10:52 am	Check-out 09/18/2025 10:50 am	Kevin H.
09/18/2025 10:56 am	Service Completed	Kevin H.
09/18/2025 10:56 am	Updated status to Pending Approval	Kevin H.
09/19/2025 10:53 am	Approved.	Chu H.
09/19/2025 10:53 am	Updated status to Submitted for Invoicing	Chu H.
09/19/2025 12:16 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42197

Work Orders