DSI WebApp

W42206 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

09/19/2025, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

BLAW.6004: Brooks Concepcion Law - Service Contract (03/01/25 - 02/28/26)

Rates:

Brooks - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Sean Bacani

Customer Signature:

Yes

Print Name:

Lisa Brooks

Date Signed:

09/19/2025

Work Requested

Upgrade Debtmaster on Server and all Workstations to 11.53

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

- Logged in to APPSVR and updated Server Debtmaster 360 version to 11.53, tested application opened successfully. - Updated 6 workstations Debtmaster 360 version to 11.53, tested application opened successfully. - Troubleshooted front desk Xerox VersaLink B600 printer, IP unreachable. Per Lisa, Xerox replaced the fuser which was causing the ramping fans issue, however did not fix the network issue. Also advised Xerox that we'll be coming to further troubleshoot it. - Called Xerox Tech Daren at 6714779456 to report findings, advised that NIC or System board might be defective. I advised to either replace the NIC or the whole unit and Lisa is still their POC.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	- Logged in to APPSVR and updated Server Debtmaster 360 version to 11.53, tested application opened successfully. - Updated 6 workstations Debtmaster 360 version to 11.53, tested application opened successfully. - Troubleshooted front desk Xerox VersaLink B600 printer, IP unreachable. Per Lisa, Xerox replaced the fuser which was causing the ramping fans issue, however did not fix the network issue. Also advised Xerox that we'll be coming to further troubleshoot it. - Called Xerox Tech Daren at 6714779456 to report findings, advised that NIC or System board might be defective. I advised to either replace the NIC or the whole unit and Lisa is still their POC.	Sean Bacani	09/19/2025 01:45 pm	09/19/2025 03:40 pm	01:55

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/19/2025 01:34 pm	Created workorder.	Sean B.
09/19/2025 01:34 pm	Assigned: Sean Bacani	Sean B.
09/19/2025 01:34 pm	Updated status to Scheduled	Sean B.
09/19/2025 01:38 pm	Check-in 09/19/2025 01:45 pm	Sean B.
09/19/2025 01:40 pm	Arrived 09/19/2025 01:55 pm	Sean B.
09/19/2025 03:39 pm	Customer Signature Posted	Sean B.
09/19/2025 03:49 pm	Updated status to Service Completed	Sean B.
09/19/2025 03:49 pm	Work Order Tasks Added	Sean B.
09/19/2025 03:49 pm	Check-out 09/19/2025 03:40 pm	Sean B.
09/19/2025 03:53 pm	Service Completed	Sean B.
09/19/2025 03:53 pm	Updated status to Pending Approval	Sean B.
09/24/2025 10:38 am	Approved.	Chu H.
09/24/2025 10:38 am	Updated status to Submitted for Invoicing	Chu H.
09/24/2025 01:27 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42206

Work Orders