DSI WebApp

W42208 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

09/19/2025, 05:26 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

IDC0.6016: Isa Dental - Service Contract (04/01/25 - 03/31/26)

Rates:

Isa Dental - Service Contract (04/01/25 - 03/31/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

LINDA SANTOS

Date Signed:

09/23/2025

Work Requested

Check laptop internet connection as Linda cannot get online from her home internet.

Work Requested by: Linda Santos

Items Dropped Off 1

	Item	Serial Number	Notes
1	Lenovo ThinkPad T14	PF-5Q2RVA	Charging cable included

Work Completed 1

Summary of Tasks

Troubleshoot Lenovo Laptop. Test connect to SonicWALL VPN successful. Login to Dentrix using Linda's account (RE07) successful. Contact Linda and advised laptop, vpn, and dentrix are working. Linda advised it may be an internet issue at her residence in Chalan Pago.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Lenovo Laptop. Test connect to SonicWALL VPN successful. Login to Dentrix using Linda's account (RE07) successful. Contact Linda and advised laptop, vpn, and dentrix are working. Linda advised it may be an internet issue at her residence in Chalan Pago.	Kevin Hsueh	09/23/2025 09:30 am	09/23/2025 10:28 am	00:58

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
09/19/2025 05:34 pm	Created workorder.	Alahas P.
09/19/2025 05:34 pm	Assigned: Kevin Hsueh	Alahas P.
09/19/2025 05:34 pm	Updated status to Pending Schedule	Alahas P.
09/19/2025 05:34 pm	Added customer equipment.	Alahas P.
09/23/2025 10:27 am	Check-in 09/23/2025 09:30 am	Kevin H.
09/23/2025 10:29 am	Updated status to Service Completed	Kevin H.
09/23/2025 10:29 am	Work Order Tasks Added	Kevin H.
09/23/2025 10:29 am	Check-out 09/23/2025 10:28 am	Kevin H.
09/23/2025 10:32 am	Service Completed	Kevin H.
09/23/2025 10:32 am	Updated status to Pending Approval	Kevin H.
09/23/2025 10:32 am	Signature for Later: Customer to pick up laptop	Kevin H.
09/23/2025 12:59 pm	Customer Signature Posted	Melissa D.
09/24/2025 10:58 am	Approved.	Chu H.
09/24/2025 10:58 am	Updated status to Submitted for Invoicing	Chu H.
09/24/2025 01:16 pm	Updated status to Closed	Jessica L.

Attachments 2

Filename
Items Received Linda 09/19/2025 05:34 pm
W42208

Work Orders