DSI WebApp

W42226 Closed

Customer/Point of Contact:

Guam Surgicenter
Colin O'Connell (671-646-3855)

Scheduled Date/Time:

09/25/2025, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

GMPL.6004: Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26)

Rates:

Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Colin

Date Signed:

09/25/2025

Work Requested

Onsite to assist with GTA DID port to Docomo SIP Trunk. Perform test inbound and outbound calls.

Work Requested by: Colin O'Connell

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Onsite to assist with GTA DID Port to Docomo SIP Trunk. Telcos not onsite. Noted inbound calls started going through Docomo SIP Trunk around 2:20pm. Advised colin DID port appears to be going on remotely. Prepare Docomo fiber switch to connect to GSC sonicwall tomorrow afternoon. GTA internet running extremely slow. Per Colin, proceed to swap to Docomo internet. Disconnect GTA. Connect Docomo circuit and configure sonicwall with new WAN IP Settings. Reconfigure 3CX to use new Docomo WAN IP.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Onsite to assist with GTA DID Port to Docomo SIP Trunk. Telcos not onsite. Noted inbound calls started going through Docomo SIP Trunk around 2:20pm. Advised colin DID port appears to be going on remotely. Prepare Docomo fiber switch to connect to GSC sonicwall tomorrow afternoon.	Kevin Hsueh	09/25/2025 02:00 pm	09/25/2025 03:00 pm	01:00
	2	GTA internet running extremely slow. Per Colin, proceed to swap to Docomo internet. Disconnect GTA. Connect Docomo circuit and configure sonicwall with new WAN IP Settings. Reconfigure 3CX to use new Docomo WAN IP.	Kevin Hsueh	09/25/2025 03:00 pm	09/25/2025 03:58 pm	00:58

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 23

Date/Time	Comment	Tech
09/25/2025 09:52 am	Created workorder.	Kevin H.
09/25/2025 09:52 am	Assigned: Kevin Hsueh	Kevin H.
09/25/2025 09:52 am	Updated status to Scheduled	Kevin H.
09/25/2025 01:54 pm	Check-in 09/25/2025 01:54 pm	Kevin H.
09/25/2025 01:55 pm	Arrived 09/25/2025 01:55 pm	Kevin H.
09/25/2025 02:46 pm	Customer Signature Posted	Kevin H.
09/25/2025 03:06 pm	Updated status to Service Completed	Kevin H.
09/25/2025 03:06 pm	Work Order Tasks Added	Kevin H.
09/25/2025 03:06 pm	Check-out 09/25/2025 03:00 pm	Kevin H.
09/25/2025 03:09 pm	Service Completed	Kevin H.
09/25/2025 03:09 pm	Updated status to Pending Approval	Kevin H.
09/25/2025 03:21 pm	Updated Estimated Service Time (hrs) to	Kevin H.
09/25/2025 03:21 pm	Updated status to In Progress	Kevin H.
09/25/2025 03:21 pm	Modified workorder.	Kevin H.
09/25/2025 03:57 pm	Check-in 09/25/2025 03:00 pm	Kevin H.
09/25/2025 03:59 pm	Updated status to Service Completed	Kevin H.
09/25/2025 03:59 pm	Work Order Tasks Added	Kevin H.
09/25/2025 03:59 pm	Check-out 09/25/2025 03:58 pm	Kevin H.
09/25/2025 04:15 pm	Service Completed	Kevin H.
09/25/2025 04:15 pm	Updated status to Pending Approval	Kevin H.
09/26/2025 12:08 pm	Approved.	Chu H.
09/26/2025 12:08 pm	Updated status to Submitted for Invoicing	Chu H.
09/30/2025 09:53 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42226

Work Orders