DSI WebApp

W42232 Closed

Customer/Point of Contact:

Guam Surgicenter
Colin O'Connell (671-646-3855)

Scheduled Date/Time:

09/26/2025, 10:04 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

GMPL.6004: Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26)

Rates:

Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Colin

Date Signed:

09/26/2025

Work Requested

Troubleshoot 3CX

Work Requested by: Colin O'Connell

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Calls still routing to GTA PRI and not Docomo SIP Trunk. Removed GTA PRI to test. Perform test calls and calls are dropped. Reconnect GTA PRI and perform test calls, Test calls still going through GTA PRI. New issue: Cell phones unable to call GSC Main number. Land lines work. Perform test outbound call using Docomo SIP Trunk and Docomo SIP Trunk shows timed out errors. Reported all troubleshooting steps and findings to Marcel at Docomo.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Calls still routing to GTA PRI and not Docomo SIP Trunk. Removed GTA PRI to test. Perform test calls and calls are dropped. Reconnect GTA PRI and perform test calls, Test calls still going through GTA PRI. New issue: Cell phones unable to call GSC Main number. Land lines work. Perform test outbound call using Docomo SIP Trunk and Docomo SIP Trunk shows timed out errors. Reported all troubleshooting steps and findings to Marcel at Docomo.	Kevin Hsueh	09/26/2025 10:00 am	09/26/2025 11:00 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/26/2025 10:05 am	Created workorder.	Kevin H.
09/26/2025 10:05 am	Assigned: Kevin Hsueh	Kevin H.
09/26/2025 10:05 am	Updated status to Scheduled	Kevin H.
09/26/2025 10:46 am	Check-in 09/26/2025 10:00 am	Kevin H.
09/26/2025 10:47 am	Arrived 09/26/2025 10:00 am	Kevin H.
09/26/2025 11:04 am	Customer Signature Posted	Kevin H.
09/26/2025 11:23 am	Updated status to Service Completed	Kevin H.
09/26/2025 11:23 am	Work Order Tasks Added	Kevin H.
09/26/2025 11:23 am	Check-out 09/26/2025 11:00 am	Kevin H.
09/26/2025 11:44 am	Service Completed	Kevin H.
09/26/2025 11:44 am	Updated status to Pending Approval	Kevin H.
09/26/2025 11:57 am	Approved.	Chu H.
09/26/2025 11:57 am	Updated status to Submitted for Invoicing	Chu H.
09/30/2025 10:11 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42232

Work Orders