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W42238 Closed

Customer/Point of Contact:

Isa Dental
Lori Wong

Scheduled Date/Time:

09/29/2025, 04:12 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6015: Isa Dental - Service Contract (04/01/24 - 03/31/25)

Rates:

Isa Dental - Service Contract (04/01/24 - 03/31/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lori Wong

Date Signed:

09/29/2025

Work Requested

troubleshoot internet

Work Requested by: Lori Wong

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

No internet at ISA Dental. Ping SonicWALL not successful. Proceed to reboot SonicWALL. confirmed SonicWALL rebooted and is pingable. Login to SonicWALL and reconnect PPPoE. Confirm connected. test browse internet successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	No internet at ISA Dental. Ping SonicWALL not successful. Proceed to reboot SonicWALL. confirmed SonicWALL rebooted and is pingable. Login to SonicWALL and reconnect PPPoE. Confirm connected. test browse internet successfully.	Kevin Hsueh	09/29/2025 04:18 pm	09/29/2025 04:56 pm	00:38

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/29/2025 04:13 pm	Created workorder.	Kevin H.
09/29/2025 04:13 pm	Assigned: Kevin Hsueh	Kevin H.
09/29/2025 04:13 pm	Updated status to Scheduled	Kevin H.
09/29/2025 04:18 pm	Check-in 09/29/2025 04:18 pm	Kevin H.
09/29/2025 04:19 pm	Arrived 09/29/2025 04:19 pm	Kevin H.
09/29/2025 04:32 pm	Customer Signature Posted	Kevin H.
09/29/2025 04:56 pm	Updated status to Service Completed	Kevin H.
09/29/2025 04:56 pm	Work Order Tasks Added	Kevin H.
09/29/2025 04:56 pm	Check-out 09/29/2025 04:56 pm	Kevin H.
09/29/2025 04:59 pm	Service Completed	Kevin H.
09/29/2025 04:59 pm	Updated status to Pending Approval	Kevin H.
09/29/2025 05:23 pm	Approved.	Chu H.
09/29/2025 05:23 pm	Updated status to Submitted for Invoicing	Chu H.
09/30/2025 10:42 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42238

Work Orders