DSI WebApp

W42239 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Jocelyn

Scheduled Date/Time:

09/29/2025, 05:02 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

FARG.6005: Fargo Pacific - Service Contract (05/05/25 - 05/04/26)

Rates:

Fargo Pacific - Service Contract (05/05/25 - 05/04/26) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Jocelyn

Date Signed:

09/30/2025

Work Requested

Arnel Lugue cannot open his Outlook.

Work Requested by: Jocelyn

Items Dropped Off 1

	Item	Serial Number	Notes
1	Acer Aspire 5	NXAT2SA002327024B83400	charging cable included

Work Completed 1

Summary of Tasks

Arnel reported outlook does not open and emails not accessible. Check and noted outlook does open but shows disconnected. Noted network adapter not connecting to internet. Update network (LAN and WiFi) drivers. Reboot laptop and test connect to internet successfully. Open Outlook and confirmed shows connected and emails are syncing.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Arnel reported outlook does not open and emails not accessible. Check and noted outlook does open but shows disconnected. Noted network adapter not connecting to internet. Update network (LAN and WiFi) drivers. Reboot laptop and test connect to internet successfully. Open Outlook and confirmed shows connected and emails are syncing.	Kevin Hsueh	09/30/2025 08:30 am	09/30/2025 09:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
09/29/2025 05:07 pm	Created workorder.	Alahas P.
09/29/2025 05:07 pm	Assigned: Kevin Hsueh	Alahas P.
09/29/2025 05:07 pm	Updated status to Pending Schedule	Alahas P.
09/29/2025 05:07 pm	Added customer equipment.	Alahas P.
09/30/2025 08:27 am	Check-in 09/30/2025 08:30 am	Kevin H.
09/30/2025 08:28 am	Updated status to Service Completed	Kevin H.
09/30/2025 08:28 am	Work Order Tasks Added	Kevin H.
09/30/2025 08:28 am	Check-out 09/30/2025 09:30 am	Kevin H.
09/30/2025 08:42 am	Service Completed	Kevin H.
09/30/2025 08:42 am	Updated status to Pending Approval	Kevin H.
09/30/2025 08:42 am	Signature for Later: Customer will pick up laptop	Kevin H.
09/30/2025 12:26 pm	Customer Signature Posted	Alahas P.
10/01/2025 11:35 am	Approved.	Chu H.
10/01/2025 11:35 am	Updated status to Submitted for Invoicing	Chu H.
10/01/2025 03:52 pm	Updated status to Closed	Jessica L.
10/01/2025 03:54 pm	Updated status to Closed	Jessica L.

Attachments 2

Filename
Items Received Jocelyn 09/29/2025 05:07 pm
W42239

Work Orders