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W42248 Closed

Customer/Point of Contact:

Guam Surgicenter
Colin O'Connell (671-646-3855)

Scheduled Date/Time:

10/02/2025, 10:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

GMPL.6004: Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26)

Rates:

Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Colin

Date Signed:

10/02/2025

Work Requested

troubleshoot Docomo fax line for ICC.

Work Requested by: Colin O'Connell

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

tone and trace all 4 pairs from ICC to basement electrical room to 2nd floor server room ok. Test connect ICC fax machine using all 4 toned pairs to Docomo FXO Gateway. Gateway port 2 LED goes red. No dial tone. Test each of the 4 pairs on Docomo gateway and port 2 LED goes red. Colin to advise Docomo analog lines are tonable from ICC to 2nd floor server room for Docomo to troubleshoot further.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	tone and trace all 4 pairs from ICC to basement electrical room to 2nd floor server room ok. Test connect ICC fax machine using all 4 toned pairs to Docomo FXO Gateway. Gateway port 2 LED goes red. No dial tone. Test each of the 4 pairs on Docomo gateway and port 2 LED goes red. Colin to advise Docomo analog lines are tonable from ICC to 2nd floor server room for Docomo to troubleshoot further.	Kevin Hsueh	10/02/2025 09:26 am	10/02/2025 01:04 pm	03:38

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/02/2025 09:13 am	Created workorder.	Kevin H.
10/02/2025 09:13 am	Assigned: Kevin Hsueh	Kevin H.
10/02/2025 09:13 am	Updated status to Scheduled	Kevin H.
10/02/2025 09:26 am	Check-in 10/02/2025 09:26 am	Kevin H.
10/02/2025 09:27 am	Arrived 10/02/2025 09:27 am	Kevin H.
10/02/2025 01:00 pm	Customer Signature Posted	Kevin H.
10/02/2025 01:07 pm	Updated status to Service Completed	Kevin H.
10/02/2025 01:07 pm	Work Order Tasks Added	Kevin H.
10/02/2025 01:07 pm	Check-out 10/02/2025 01:04 pm	Kevin H.
10/02/2025 01:10 pm	Service Completed	Kevin H.
10/02/2025 01:10 pm	Updated status to Pending Approval	Kevin H.
10/02/2025 03:55 pm	Approved.	Chu H.
10/02/2025 03:55 pm	Updated status to Submitted for Invoicing	Chu H.
10/03/2025 02:35 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42248

Work Orders