DSI WebApp

W42254 Closed

Customer/Point of Contact:

Guam Surgicenter
Colin O'Connell (671-646-3855)

Scheduled Date/Time:

10/06/2025, 11:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

GMPL.6004: Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26)

Rates:

Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot 671-646-3835 (Dr. Ji) call flow issues.

Work Requested by: Colin O'Connell

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Colin advised 671-646-3835 (Dr. Ji) calls going directly to GSC. remove DID 671-646-3835 from Docomo SIP Trunk, Re-add DID. Colin made test call and call flow is proper now

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Colin advised 671-646-3835 (Dr. Ji) calls going directly to GSC. remove DID 671-646-3835 from Docomo SIP Trunk, Re-add DID. Colin made test call and call flow is proper now	Kevin Hsueh	10/06/2025 11:30 am	10/06/2025 12:12 pm	00:42

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/06/2025 11:49 am	Created workorder.	Kevin H.
10/06/2025 11:49 am	Assigned: Kevin Hsueh	Kevin H.
10/06/2025 11:49 am	Updated status to Scheduled	Kevin H.
10/06/2025 11:51 am	Check-in 10/06/2025 11:30 am	Kevin H.
10/06/2025 12:12 pm	Updated status to Service Completed	Kevin H.
10/06/2025 12:12 pm	Work Order Tasks Added	Kevin H.
10/06/2025 12:12 pm	Check-out 10/06/2025 12:12 pm	Kevin H.
10/06/2025 12:15 pm	Service Completed	Kevin H.
10/06/2025 12:15 pm	Updated status to Pending Approval	Kevin H.
10/06/2025 12:15 pm	No Signature: remote support	Kevin H.
10/06/2025 03:19 pm	Approved.	Chu H.
10/06/2025 03:19 pm	Updated status to Submitted for Invoicing	Chu H.
10/06/2025 03:38 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42254

Work Orders