DSI WebApp

W42266 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Vanessa Cruz

Scheduled Date/Time:

10/13/2025, 01:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL MONTHLY HOURS: 8]

Remaining Hours:

4

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Vanessa Cruz RDP to Ambyth Office workstation issue.

Work Requested by: Vanessa Cruz

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Vanessa reported she is unable to RDP to her workstation at the Ambyth Office. Login remotely and check SonicWALL Firewall Port forwarding and workstation IP Address. Both Port forwarding and workstation IP Address correct. Login to Vanessa's workstation using admin account and noted Windows firewall setting was set to block RDP. Remove block on Windows Firewall, test connect via RDP successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Vanessa reported she is unable to RDP to her workstation at the Ambyth Office. Login remotely and check SonicWALL Firewall Port forwarding and workstation IP Address. Both Port forwarding and workstation IP Address correct. Login to Vanessa's workstation using admin account and noted Windows firewall setting was set to block RDP. Remove block on Windows Firewall, test connect via RDP successfully.	Kevin Hsueh	10/13/2025 01:00 pm	10/13/2025 01:41 pm	00:41

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/13/2025 01:30 pm	Created workorder.	Kevin H.
10/13/2025 01:30 pm	Assigned: Kevin Hsueh	Kevin H.
10/13/2025 01:30 pm	Updated status to Scheduled	Kevin H.
10/13/2025 01:33 pm	Check-in 10/13/2025 01:00 pm	Kevin H.
10/13/2025 01:43 pm	Updated status to Service Completed	Kevin H.
10/13/2025 01:43 pm	Work Order Tasks Added	Kevin H.
10/13/2025 01:43 pm	Check-out 10/13/2025 01:41 pm	Kevin H.
10/13/2025 01:54 pm	Service Completed	Kevin H.
10/13/2025 01:54 pm	Updated status to Pending Approval	Kevin H.
10/13/2025 01:54 pm	No Signature: Remote Support	Kevin H.
10/14/2025 10:45 pm	Approved.	Chu H.
10/14/2025 10:45 pm	Updated status to Submitted for Invoicing	Chu H.
10/15/2025 08:53 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42266

Work Orders