DSI WebApp

W42268 Closed

Customer/Point of Contact:

Domino's Pizza of Guam
Eldon Noriega

Scheduled Date/Time:

10/15/2025, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4077: Warranty Service 2025

Rates:

Warranty Support 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot 3CX Outbound Caller ID issues

Work Requested by: Eldon Noriega

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

work with Eldon at Domino's to generate verbose 3cx logs. Replicate caller id issue. Upload all information and verbose log capture to 3CX Support Ticket.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	work with Eldon at Domino's to generate verbose 3cx logs. Replicate caller id issue. Upload all information and verbose log capture to 3CX Support Ticket.	Kevin Hsueh	10/15/2025 02:00 pm	10/15/2025 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
10/14/2025 04:23 pm	Created workorder.	Kevin H.
10/14/2025 04:23 pm	Assigned: Kevin Hsueh	Kevin H.
10/14/2025 04:23 pm	Updated status to Scheduled	Kevin H.
10/16/2025 08:21 am	Updated Estimated Service Time (hrs) to	Kevin H.
10/16/2025 08:21 am	Rates modified to Warranty Support 2025: $0.00	Kevin H.
10/16/2025 08:21 am	Modified workorder.	Kevin H.
10/16/2025 08:30 am	Check-in 10/15/2025 02:00 pm	Kevin H.
10/16/2025 08:31 am	Arrived 10/15/2025 02:00 pm	Kevin H.
10/16/2025 08:39 am	Updated status to Service Completed	Kevin H.
10/16/2025 08:39 am	Work Order Tasks Added	Kevin H.
10/16/2025 08:39 am	Check-out 10/15/2025 03:00 pm	Kevin H.
10/16/2025 08:42 am	Service Completed	Kevin H.
10/16/2025 08:42 am	Updated status to Pending Approval	Kevin H.
10/16/2025 08:42 am	No Signature: Warranty support	Kevin H.
10/16/2025 11:54 am	Approved.	Chu H.
10/16/2025 11:54 am	Updated status to Submitted for Invoicing	Chu H.
10/16/2025 01:33 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42268

Work Orders