DSI WebApp

W42284 Closed

Customer/Point of Contact:

Domino's Pizza of Guam
Eldon Noriega

Scheduled Date/Time:

10/22/2025, 10:30 am

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4077: Warranty Service 2025

Rates:

Warranty Support 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Perform additional troubleshooting steps, capture additional logs for 3CX Trouble Ticket# 2241096

Work Requested by: Eldon Noriega

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Perform additional troubleshooting steps per 3CX support for Outbound Caller ID not being broadcast properly. Took several screenshots and perform test calls and generate support info (Logs). Caller ID Issue still persists. Uploaded all findings, logs, and screenshots to 3CX ticket#2241096.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Perform additional troubleshooting steps per 3CX support for Outbound Caller ID not being broadcast properly. Took several screenshots and perform test calls and generate support info (Logs). Caller ID Issue still persists. Uploaded all findings, logs, and screenshots to 3CX ticket#2241096.	Kevin Hsueh	10/22/2025 10:30 am	10/22/2025 11:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/22/2025 11:53 am	Created workorder.	Kevin H.
10/22/2025 11:53 am	Assigned: Kevin Hsueh	Kevin H.
10/22/2025 11:53 am	Updated status to Scheduled	Kevin H.
10/22/2025 11:56 am	Check-in 10/22/2025 10:30 am	Kevin H.
10/22/2025 12:00 pm	Updated status to Service Completed	Kevin H.
10/22/2025 12:00 pm	Work Order Tasks Added	Kevin H.
10/22/2025 12:00 pm	Check-out 10/22/2025 11:30 am	Kevin H.
10/22/2025 12:03 pm	Service Completed	Kevin H.
10/22/2025 12:03 pm	Updated status to Pending Approval	Kevin H.
10/22/2025 12:03 pm	No Signature: Remote Support	Kevin H.
10/22/2025 12:13 pm	Approved.	Chu H.
10/22/2025 12:13 pm	Updated status to Submitted for Invoicing	Chu H.
10/22/2025 01:35 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42284

Work Orders