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W42288 Closed

Customer/Point of Contact:

Governor's Office
Cyaundra Quitugua (+1 (671) 475-4736)

Scheduled Date/Time:

10/23/2025, 10:30 am

Service Type:

Onsite

Charge Type:

Warranty

Charge Code:

GOV0.4001: Governors Office PO0006112 Owl Labs Setup and Training

Rates:

Governor's Office PO0006112 Owl Labs Setup and Training [TOTAL ANNUAL HOURS: 3]

Remaining Hours:

3

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Sean Bacani

Customer Signature:

Yes

Print Name:

Nicole Duenas

Date Signed:

10/23/2025

Work Requested

- Troubleshoot Owl Bar, muffled noises reported and low output volume.

Work Requested by: Cyaundra Quitugua

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

- Troubleshooted Owl Bar audio issues. - Tested Input Mic, able to receive voice. - Tested Output Speakers, observed no audio output on Right Speaker, Left Side speaker is able to output audio but has distorted quality. - Tested ppwer cycling the device, still exhibits the same behavior. - Tested using direct connection to laptop and another laptop, exhibits the same behavior. - Advised to take in Owl Bar for RMA. They will use the Owl MEET 3 for now.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	- Troubleshooted Owl Bar audio issues. - Tested Input Mic, able to receive voice. - Tested Output Speakers, observed no audio output on Right Speaker, Left Side speaker is able to output audio but has distorted quality. - Tested ppwer cycling the device, still exhibits the same behavior. - Tested using direct connection to laptop and another laptop, exhibits the same behavior. - Advised to take in Owl Bar for RMA. They will use the Owl MEET 3 for now.	Sean Bacani	10/23/2025 10:30 am	10/23/2025 11:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/23/2025 01:52 pm	Created workorder.	Sean B.
10/23/2025 01:52 pm	Assigned: Sean Bacani	Sean B.
10/23/2025 01:52 pm	Updated status to Scheduled	Sean B.
10/23/2025 01:55 pm	Check-in 10/23/2025 10:30 am	Sean B.
10/23/2025 01:56 pm	Arrived 10/23/2025 10:40 am	Sean B.
10/23/2025 02:04 pm	Updated status to Service Completed	Sean B.
10/23/2025 02:04 pm	Work Order Tasks Added	Sean B.
10/23/2025 02:04 pm	Check-out 10/23/2025 11:30 am	Sean B.
10/23/2025 03:31 pm	Customer Signature Posted	Sean B.
10/23/2025 03:34 pm	Service Completed	Sean B.
10/23/2025 03:34 pm	Updated status to Pending Approval	Sean B.
10/23/2025 03:38 pm	Approved.	Chu H.
10/23/2025 03:38 pm	Updated status to Submitted for Invoicing	Chu H.
10/23/2025 04:41 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42288

Work Orders