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W42313 Closed

Customer/Point of Contact:

Office of Public Accountability
Thomas Battung (671-475-0390 ext 2023)

Scheduled Date/Time:

11/05/2025, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

OPA0.3002: Office of Public Accountability - 3CX Support (10/27/25 - 10/26/28)

Rates:

Office of Public Accountability - 3CX Support (10/27/25 - 10/26/28) : $0.00 / hour

Remaining Hours:

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Thomas Battung

Date Signed:

11/05/2025

Work Requested

Setup new IT&E Trunks and Internet WAN IP on OPA 3CX Phone System

Work Requested by: Thomas Battung

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

IT&E arrived later than expected. IT&E confirmed their ATAs are up. Connect ATAs to 3CX analog gateway and perform test inbound and outbound calls sucessfully. Configure new IT&E WAN IP on 3CX.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Arrived onsite to setup new IT&E trunk lines on 3CX. However, Ren advised IT&E did not show up to site as scheduled. Service to setup trunk lines will need to be rescheduled.	Kevin Hsueh	11/05/2025 09:26 am	11/05/2025 09:43 am	00:17
	2	IT&E arrived later than expected. IT&E confirmed their ATAs are up. Connect ATAs to 3CX analog gateway and perform test inbound and outbound calls sucessfully. Configure new IT&E WAN IP on 3CX.	Kevin Hsueh	11/05/2025 09:43 am	11/05/2025 11:48 am	02:05

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 20

Date/Time	Comment	Tech
11/04/2025 04:09 pm	Created workorder.	Kevin H.
11/04/2025 04:09 pm	Assigned: Kevin Hsueh	Kevin H.
11/04/2025 04:09 pm	Updated status to Scheduled	Kevin H.
11/05/2025 09:26 am	Check-in 11/05/2025 09:26 am	Kevin H.
11/05/2025 09:27 am	Arrived 11/05/2025 09:27 am	Kevin H.
11/05/2025 09:44 am	Updated status to In Progress	Kevin H.
11/05/2025 09:44 am	Check-out 11/05/2025 09:43 am	Kevin H.
11/05/2025 09:53 am	Updated Estimated Service Time (hrs) to	Kevin H.
11/05/2025 09:53 am	Rates modified to Office of Public Accountability - 3CX Support (10/27/25 - 10/26/28): $0.00	Kevin H.
11/05/2025 09:53 am	Modified workorder.	Kevin H.
11/05/2025 09:57 am	Check-in 11/05/2025 09:43 am	Kevin H.
11/05/2025 11:25 am	Customer Signature Posted	Kevin H.
11/05/2025 11:49 am	Updated status to Service Completed	Kevin H.
11/05/2025 11:49 am	Work Order Tasks Added	Kevin H.
11/05/2025 11:49 am	Check-out 11/05/2025 11:48 am	Kevin H.
11/05/2025 11:51 am	Service Completed	Kevin H.
11/05/2025 11:51 am	Updated status to Pending Approval	Kevin H.
11/05/2025 05:12 pm	Approved.	Chu H.
11/05/2025 05:12 pm	Updated status to Submitted for Invoicing	Chu H.
11/06/2025 10:16 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42313

Work Orders