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W42321   Closed

Domino's Pizza of Guam
Eldon Noriega
11/11/2025, 09:30 am   
Onsite
Warranty
DSIG.4077: Warranty Service 2025
Warranty Support 2025 [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No

Work Requested

Continuation of 3CX Trouble Ticket 2241096. Caller ID Issues
Work Requested by: Eldon Noriega

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Export startup-config on Patton SN4171. Brought back to DSI to parse through startup-config file to determine issue of Patton not taking masked Outbound caller ID and only broadcasting main trunk number. Go through startup-config file using Patton KB article and made adjustments to startup-config file. DSI to schedule a time with Domino's to upload updated startup-config file on their Patton GW and perform test outbound calls.
Work Completed Technician Check-in Check-out Actual Hrs
1 Export startup-config on Patton SN4171. Brought back to DSI to parse through startup-config file to determine issue of Patton not taking masked Outbound caller ID and only broadcasting main trunk number. Go through startup-config file using Patton KB article and made adjustments to startup-config file. DSI to schedule a time with Domino's to upload updated startup-config file on their Patton GW and perform test outbound calls. Kevin Hsueh
11/11/2025 09:28 am 11/11/2025 11:28 am 02:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
11/11/2025 08:20 am Created workorder. Kevin H.
11/11/2025 08:20 am Assigned: Kevin Hsueh Kevin H.
11/11/2025 08:20 am Updated status to Scheduled Kevin H.
11/11/2025 09:28 am Check-in 11/11/2025 09:28 am Kevin H.
11/11/2025 09:29 am Arrived 11/11/2025 09:29 am Kevin H.
11/11/2025 04:07 pm Updated status to Service Completed Kevin H.
11/11/2025 04:07 pm Work Order Tasks Added Kevin H.
11/11/2025 04:07 pm Check-out 11/11/2025 11:30 am Kevin H.
11/12/2025 03:57 pm Service Completed Kevin H.
11/12/2025 03:57 pm Updated status to Pending Approval Kevin H.
11/12/2025 03:57 pm No Signature: Warranty. 3CX Support Ticket. Kevin H.
11/12/2025 05:35 pm Approved. Chu H.
11/12/2025 05:35 pm Updated status to Submitted for Invoicing Chu H.
11/13/2025 08:45 am Updated status to Closed Jessica L.

Attachments 1

Filename
W42321