DSI WebApp

W42326 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

11/13/2025, 09:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TRMA.6015: TRMA - Service Contract (04/01/25 - 03/31/26)

Rates:

TRMA - Service Contract (04/01/25 - 03/31/26) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Sean Bacani

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

- Install SonicWALL Global VPN on Chona’s laptop.

Work Requested by: Chona Cabedo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

- TakeControl not able to connect to remote PC. Kevin advised to go onsite to check. - Onsite: Uninstalled TakeControl and SentinelOne, rebooted workstation after. - Onsite: Reinstalled TakeControl and SentinelOne, TakeControl is still not being registered on the admin panel. Kevin advised a trouble ticket will be made for N-Able. - Onsite: Installed SonicWall Global VPN Client, resetted password and is able to connect successfully using external network. Verified drives are accessable.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	- TakeControl not able to connect to remote PC. Kevin advised to go onsite to check. - Onsite: Uninstalled TakeControl and SentinelOne, rebooted workstation after. - Onsite: Reinstalled TakeControl and SentinelOne, TakeControl is still not being registered on the admin panel. Kevin advised a trouble ticket will be made for N-Able. - Onsite: Installed SonicWall Global VPN Client, resetted password and is able to connect successfully using external network. Verified drives are accessable.	Sean Bacani	11/13/2025 09:30 am	11/13/2025 11:20 am	01:50

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
11/13/2025 09:29 am	Created workorder.	Sean B.
11/13/2025 09:29 am	Assigned: Sean Bacani	Sean B.
11/13/2025 09:29 am	Updated status to Pending Schedule	Sean B.
11/13/2025 09:45 am	Check-in 11/13/2025 09:30 am	Sean B.
11/13/2025 11:58 am	Updated status to Service Completed	Sean B.
11/13/2025 11:58 am	Work Order Tasks Added	Sean B.
11/13/2025 11:58 am	Check-out 11/13/2025 11:20 am	Sean B.
11/13/2025 12:03 pm	Service Completed	Sean B.
11/13/2025 12:03 pm	Updated status to Pending Approval	Sean B.
11/13/2025 12:03 pm	No Signature: - Remote Service	Sean B.
11/14/2025 10:03 am	Approved.	Chu H.
11/14/2025 10:03 am	Updated status to Submitted for Invoicing	Chu H.
11/14/2025 10:12 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42326

Work Orders