- Removed old camera.
- Installed new camera.
- Tested with Opps camera app, camera is functional and displays video.
- Tested with Zoom, camera is functional and displays video.
- Tested with Teams, camera is not being read by the app itself, no video.
- Tested with Teams of older version, same behavior as above.
- Tested with cleared cache, reinstalling app, and restarting promethean, same behavior as above.
- Tested with Teams Web version through Google Chrome, camera is functional and displays video. Also verified using the previous camera, it is functioning and displays audio.
- Concluded underlying issue between Promethean software and Microsoft.
- Advised Maria there is nothing wrong with the Camera and they will need to use the Web version in the meantime until a resolution is made.
|
|
Work Completed |
Technician |
Check-in |
Check-out |
Actual Hrs |
|
|
1 |
- Removed old camera.
- Installed new camera.
- Tested with Opps camera app, camera is functional and displays video.
- Tested with Zoom, camera is functional and displays video.
- Tested with Teams, camera is not being read by the app itself, no video.
- Tested with Teams of older version, same behavior as above.
- Tested with cleared cache, reinstalling app, and restarting promethean, same behavior as above.
- Tested with Teams Web version through Google Chrome, camera is functional and displays video. Also verified using the previous camera, it is functioning and displays audio.
- Concluded underlying issue between Promethean software and Microsoft.
- Advised Maria there is nothing wrong with the Camera and they will need to use the Web version in the meantime until a resolution is made. |
Sean Bacani
|
11/14/2025 01:20 pm |
11/14/2025 02:30 pm |
01:10
|
