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W42353   Closed

Isa Dental
Linda Santos (1-671-646-7982)
11/26/2025, 09:00 am   
Onsite
Service Contract
IDC0.6016: Isa Dental - Service Contract (04/01/25 - 03/31/26)
Isa Dental - Service Contract (04/01/25 - 03/31/26) [TOTAL ANNUAL HOURS: 2]
2
0
Sean Bacani
Yes
Linda Santos
11/26/2025

Work Requested

Troubleshoot Laptop connection to lobby TV via HDMI
Work Requested by: Linda Santos

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

- Verified functionality of the TV itself and HDMI Cable, both are working. - Linda advised she simply wants to have a laptop connected to the TV using different HDMI ports from the TV and has a USB to HDMI adapter. - Tested the adapter on all USB ports including C-types, laptop detects the adapter but no signal goes to the TV, tested without the adapter and it displays successfully. - Advised Linda that if user's bring in their laptop for presentation it needs to have an HDMI port available, they can plug in to the remaining 3 ports but should never remove HDMI 1 port as it is connected to the IPTV box.
Work Completed Technician Check-in Check-out Actual Hrs
1 - Verified functionality of the TV itself and HDMI Cable, both are working. - Linda advised she simply wants to have a laptop connected to the TV using different HDMI ports from the TV and has a USB to HDMI adapter. - Tested the adapter on all USB ports including C-types, laptop detects the adapter but no signal goes to the TV, tested without the adapter and it displays successfully. - Advised Linda that if user's bring in their laptop for presentation it needs to have an HDMI port available, they can plug in to the remaining 3 ports but should never remove HDMI 1 port as it is connected to the IPTV box. Sean Bacani
11/26/2025 08:45 am 11/26/2025 09:55 am 01:10

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 19

Date/Time Comment Tech
11/26/2025 08:37 am Created workorder. Sean B.
11/26/2025 08:37 am Assigned: Sean Bacani Sean B.
11/26/2025 08:37 am Updated status to Scheduled Sean B.
11/26/2025 08:40 am Updated Estimated Service Time (hrs) to Sean B.
11/26/2025 08:40 am Updated scheduled date/time from 11/26/2025 08:36 am to: 11/26/2025 09:00 am Sean B.
11/26/2025 08:40 am Modified workorder. Sean B.
11/26/2025 08:46 am Check-in 11/26/2025 08:45 am Sean B.
11/26/2025 08:59 am Arrived 11/26/2025 09:00 am Sean B.
11/26/2025 09:54 am Customer Signature Posted Sean B.
11/26/2025 10:01 am Updated status to Service Completed Sean B.
11/26/2025 10:01 am Work Order Tasks Added Sean B.
11/26/2025 10:01 am Check-out 11/26/2025 09:55 am Sean B.
11/26/2025 10:07 am Service Completed Sean B.
11/26/2025 10:07 am Updated status to Pending Approval Sean B.
11/26/2025 02:30 pm Approved. Chu H.
11/26/2025 02:30 pm Updated status to Submitted for Invoicing Chu H.
11/26/2025 02:32 pm Approved. Chu H.
11/26/2025 02:32 pm Updated status to Submitted for Invoicing Chu H.
11/28/2025 01:42 pm Updated status to Closed Jessica L.

Attachments 1

Filename
W42353