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W42362 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Jay Park ((671)646-1771/3620)

Scheduled Date/Time:

12/03/2025, 09:02 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

FARG.6005: Fargo Pacific - Service Contract (05/05/25 - 05/04/26)

Rates:

Fargo Pacific - Service Contract (05/05/25 - 05/04/26) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Jay Park

Date Signed:

12/03/2025

Work Requested

Troubleshoot Network

Work Requested by: Jay Park

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Network down, unable to ping sonicwall. Noted additional connections to Sonicwall ports X2 and X3. This is incorrect. Remove connections from sonicwall and connect to network switch. Reboot sonicwall and confirmed network came back up. Worked with Jay to lock the network cabinet rack. Jay stored the key in his safe.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Network down, unable to ping sonicwall. Noted additional connections to Sonicwall ports X2 and X3. This is incorrect. Remove connections from sonicwall and connect to network switch. Reboot sonicwall and confirmed network came back up. Worked with Jay to lock the network cabinet rack. Jay stored the key in his safe.	Kevin Hsueh	12/03/2025 09:08 am	12/03/2025 09:39 am	00:31

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
12/03/2025 09:02 am	Created workorder.	Kevin H.
12/03/2025 09:02 am	Assigned: Kevin Hsueh	Kevin H.
12/03/2025 09:02 am	Updated status to Scheduled	Kevin H.
12/03/2025 09:08 am	Check-in 12/03/2025 09:08 am	Kevin H.
12/03/2025 09:14 am	Arrived 12/03/2025 09:14 am	Kevin H.
12/03/2025 09:38 am	Customer Signature Posted	Kevin H.
12/03/2025 09:41 am	Updated status to Service Completed	Kevin H.
12/03/2025 09:41 am	Work Order Tasks Added	Kevin H.
12/03/2025 09:41 am	Check-out 12/03/2025 09:39 am	Kevin H.
12/03/2025 09:51 am	Service Completed	Kevin H.
12/03/2025 09:51 am	Updated status to Pending Approval	Kevin H.
12/11/2025 11:15 am	Approved.	Chu H.
12/11/2025 11:15 am	Updated status to Submitted for Invoicing	Chu H.
12/11/2025 03:43 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42362

Work Orders