DSI WebApp

W42389 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

12/18/2025, 11:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

BLAW.6004: Brooks Concepcion Law - Service Contract (03/01/25 - 02/28/26)

Rates:

Brooks - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Check ShadowProtect ImageManager and rekey SSL certificate

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 3

Summary of Tasks

check Imagemanager. Did not see any errors. Restarted the ManagePC to see if issue reoccurs. Work with Lisa on getting new rekey of SSL certificatecheck Imagemanager. Did not see any errors. Restarted the ManagePC to see if issue reoccurs. Work with Lisa on getting new rekey of SSL certificatecheck Imagemanager. Did not see any errors. Restarted the ManagePC to see if issue reoccurs. Work with Lisa on getting new rekey of SSL certificate

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	check Imagemanager. Did not see any errors. Restarted the ManagePC to see if issue reoccurs. Work with Lisa on getting new rekey of SSL certificate	Chu Hsieh	12/18/2025 11:00 am	12/18/2025 12:35 pm	01:35
2	Check-in	Chu Hsieh	12/18/2025 11:00 am
3	Check-in	Chu Hsieh	12/18/2025 11:00 am

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 21

Date/Time	Comment	Tech
12/18/2025 12:51 pm	Created workorder.	Chu H.
12/18/2025 12:51 pm	Assigned: Chu Hsieh	Chu H.
12/18/2025 12:51 pm	Updated status to Scheduled	Chu H.
12/18/2025 12:57 pm	Check-in 12/18/2025 11:00 am	Chu H.
12/18/2025 12:57 pm	Check-in 12/18/2025 11:00 am	Chu H.
12/18/2025 12:57 pm	Check-in 12/18/2025 11:00 am	Chu H.
12/18/2025 12:59 pm	Updated status to Service Completed	Chu H.
12/18/2025 12:59 pm	Work Order Tasks Added	Chu H.
12/18/2025 12:59 pm	Check-out 12/18/2025 12:35 pm	Chu H.
12/18/2025 12:59 pm	Updated status to Service Completed	Chu H.
12/18/2025 12:59 pm	Work Order Tasks Added	Chu H.
12/18/2025 12:59 pm	Check-out 12/18/2025 12:35 pm	Chu H.
12/18/2025 01:00 pm	Updated status to Service Completed	Chu H.
12/18/2025 01:00 pm	Work Order Tasks Added	Chu H.
12/18/2025 01:00 pm	Check-out 12/18/2025 12:35 pm	Chu H.
12/18/2025 01:04 pm	Service Completed	Chu H.
12/18/2025 01:04 pm	Updated status to Pending Approval	Chu H.
12/18/2025 01:04 pm	No Signature: remote	Chu H.
12/18/2025 01:08 pm	Approved.	Chu H.
12/18/2025 01:08 pm	Updated status to Submitted for Invoicing	Chu H.
12/18/2025 05:09 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42389

Work Orders