DSI WebApp

W42392 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

12/22/2025, 02:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL MONTHLY HOURS: 8]

Remaining Hours:

4

Est. Service Time (hrs):

0.5

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot MPalma Laptop

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Reconfigure SonicWALL NetExtender. Test access to Guam CYMA successfully. Login page load slowly over VPN. Reset Saipan RDP password. Test login successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Reconfigure SonicWALL NetExtender. Test access to Guam CYMA successfully. Login page load slowly over VPN. Reset Saipan RDP password. Test login successfully.	Kevin Hsueh	12/22/2025 02:00 pm	12/22/2025 02:30 pm	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
12/22/2025 02:30 pm	Created workorder.	Kevin H.
12/22/2025 02:30 pm	Assigned: Kevin Hsueh	Kevin H.
12/22/2025 02:30 pm	Updated status to Scheduled	Kevin H.
12/22/2025 02:33 pm	Check-in 12/22/2025 02:00 pm	Kevin H.
12/22/2025 02:36 pm	Updated status to Service Completed	Kevin H.
12/22/2025 02:36 pm	Work Order Tasks Added	Kevin H.
12/22/2025 02:36 pm	Check-out 12/22/2025 02:30 pm	Kevin H.
12/22/2025 02:39 pm	Service Completed	Kevin H.
12/22/2025 02:39 pm	Updated status to Pending Approval	Kevin H.
12/22/2025 02:39 pm	No Signature: Remote Support	Kevin H.
12/28/2025 08:37 pm	Approved.	Chu H.
12/28/2025 08:37 pm	Updated status to Submitted for Invoicing	Chu H.
12/29/2025 05:18 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42392

Work Orders