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W42399   Closed

01/13/2026, 10:30 am   
Remote
Service Contract
TRMA.6015: TRMA - Service Contract (04/01/25 - 03/31/26)
TRMA - Service Contract (04/01/25 - 03/31/26) [TOTAL MONTHLY HOURS: 6]
0
1
Kevin Hsueh
No

Work Requested

Setup Fran San Nicolas on Guam Workstation. Setup Angel Santos on Saipan Workstation.
Work Requested by: Chona Cabedo

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Setup Fran San Nicolas (TRMADM\FSanNicolas) on TRMA Front Desk Workstation. Activate MS Office 365 and install network printers. Grant access to N: and M: network share drives. Grant access to Arch mailbox. Setup Exchange account in Outlook. Setup Ajera access. Setup Angel Santos (TRMADM\ASantos) on Saipan Workstation. Create new user profile and email account (TRMADM\ASantos; ASantos@traguam.com). Granted Access to N: and M: Network share drive. Create and setup SonicWALL Global VPN Access. Activate MS Office 365 and setup Ajera. Setup exchange account in MS Outlook.
Work Completed Technician Check-in Check-out Actual Hrs
1 Setup Fran San Nicolas (TRMADM\FSanNicolas) on TRMA Front Desk Workstation. Activate MS Office 365 and install network printers. Grant access to N: and M: network share drives. Grant access to Arch mailbox. Setup Exchange account in Outlook. Setup Ajera access. Setup Angel Santos (TRMADM\ASantos) on Saipan Workstation. Create new user profile and email account (TRMADM\ASantos; ASantos@traguam.com). Granted Access to N: and M: Network share drive. Create and setup SonicWALL Global VPN Access. Activate MS Office 365 and setup Ajera. Setup exchange account in MS Outlook. Kevin Hsueh
01/13/2026 10:30 am 01/13/2026 11:30 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
01/13/2026 10:44 am Created workorder. Kevin H.
01/13/2026 10:44 am Assigned: Kevin Hsueh Kevin H.
01/13/2026 10:44 am Updated status to Scheduled Kevin H.
01/13/2026 11:37 am Check-in 01/13/2026 10:30 am Kevin H.
01/13/2026 11:41 am Updated status to Service Completed Kevin H.
01/13/2026 11:41 am Work Order Tasks Added Kevin H.
01/13/2026 11:41 am Check-out 01/13/2026 11:30 am Kevin H.
01/13/2026 11:44 am Service Completed Kevin H.
01/13/2026 11:44 am Updated status to Pending Approval Kevin H.
01/13/2026 11:44 am No Signature: Remote Support Kevin H.
01/15/2026 05:34 pm Approved. Chu H.
01/15/2026 05:34 pm Updated status to Submitted for Invoicing Chu H.
01/16/2026 03:06 pm Updated status to Closed Jessica L.

Attachments 1

Filename
W42399