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W42403   Closed

Isa Dental
Linda Santos (1-671-646-7982)
01/14/2026, 09:30 am   
Onsite
Service Contract
IDC0.6016: Isa Dental - Service Contract (04/01/25 - 03/31/26)
Isa Dental - Service Contract (04/01/25 - 03/31/26) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Linda Santos
01/14/2026

Work Requested

Troubleshoot various issues
Work Requested by: Linda Santos

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Reinstall Xerox printer on Lori workstation. test print from Dentrix successfully. Troubleshooting OP 7 laptop, no Dentrix connection. Laptop lost network connection. Restore network connection and access Dentrix successfully. Linda advised she is unable to connect to Dentrix on laptop. Advised Linda network needs to be connected to access Dentrix. Connect network and test access to Dentrix successfully
Work Completed Technician Check-in Check-out Actual Hrs
1 Reinstall Xerox printer on Lori workstation. test print from Dentrix successfully. Troubleshooting OP 7 laptop, no Dentrix connection. Laptop lost network connection. Restore network connection and access Dentrix successfully. Linda advised she is unable to connect to Dentrix on laptop. Advised Linda network needs to be connected to access Dentrix. Connect network and test access to Dentrix successfully Kevin Hsueh
01/14/2026 09:30 am 01/14/2026 10:05 am 00:35

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 18

Date/Time Comment Tech
01/14/2026 08:53 am Created workorder. Kevin H.
01/14/2026 08:53 am Assigned: Kevin Hsueh Kevin H.
01/14/2026 08:53 am Updated status to Scheduled Kevin H.
01/14/2026 09:33 am Check-in 01/14/2026 09:30 am Kevin H.
01/14/2026 09:46 am Arrived 01/14/2026 09:30 am Kevin H.
01/14/2026 09:48 am Customer Signature Posted Kevin H.
01/14/2026 10:08 am Updated status to Service Completed Kevin H.
01/14/2026 10:08 am Work Order Tasks Added Kevin H.
01/14/2026 10:08 am Check-out 01/14/2026 10:05 am Kevin H.
01/14/2026 11:52 am Service Completed Kevin H.
01/14/2026 11:52 am Updated status to Pending Approval Kevin H.
01/15/2026 03:20 pm Approved. Chu H.
01/15/2026 03:20 pm Updated status to Submitted for Invoicing Chu H.
01/15/2026 03:20 pm Approved. Chu H.
01/15/2026 03:20 pm Updated status to Submitted for Invoicing Chu H.
01/15/2026 03:21 pm Approved. Chu H.
01/15/2026 03:21 pm Updated status to Submitted for Invoicing Chu H.
01/16/2026 03:49 pm Updated status to Closed Jessica L.

Attachments 1

Filename
W42403