DSI WebApp

W42422 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

01/23/2026, 03:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL MONTHLY HOURS: 8]

Remaining Hours:

4

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

"Gail" folder missing in Scan Directory. Troubleshoot Malou Palma Guam CYMA Access

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Gail advised "Gail" folder not showing in Scan Directory. Check each folder in scan directory and located "Gail" folder moved to "Fanny" folder. Move "Gail" folder back to Scan directory. Check Malou Palma Guam CYMA access. CYMA access via RDP times out and does not load. Setup RDP link to access Guam CYMA and test with Malou successfully with no delays.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Gail advised "Gail" folder not showing in Scan Directory. Check each folder in scan directory and located "Gail" folder moved to "Fanny" folder. Move "Gail" folder back to Scan directory. Check Malou Palma Guam CYMA access. CYMA access via RDP times out and does not load. Setup RDP link to access Guam CYMA and test with Malou successfully with no delays.	Kevin Hsueh	01/23/2026 03:00 pm	01/23/2026 04:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
01/23/2026 04:15 pm	Created workorder.	Kevin H.
01/23/2026 04:15 pm	Assigned: Kevin Hsueh	Kevin H.
01/23/2026 04:15 pm	Updated status to Scheduled	Kevin H.
01/23/2026 04:20 pm	Check-in 01/23/2026 03:00 pm	Kevin H.
01/23/2026 04:22 pm	Updated status to Service Completed	Kevin H.
01/23/2026 04:22 pm	Work Order Tasks Added	Kevin H.
01/23/2026 04:22 pm	Check-out 01/23/2026 04:00 pm	Kevin H.
01/23/2026 04:27 pm	Service Completed	Kevin H.
01/23/2026 04:27 pm	Updated status to Pending Approval	Kevin H.
01/23/2026 04:27 pm	No Signature: Remote Support	Kevin H.
01/26/2026 01:03 pm	Approved.	Chu H.
01/26/2026 01:03 pm	Updated status to Submitted for Invoicing	Chu H.
01/26/2026 03:07 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42422

Work Orders