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W42493   Closed

Guam Surgicenter
Colin O'Connell (671-646-3855)
02/23/2026, 02:00 pm   
Onsite
Service Contract
GMPL.6004: Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26)
Guam Medical Plaza - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Colin
02/23/2026

Work Requested

Troubleshoot Dr. Kobayashi AD Server and Workstation communication issues
Work Requested by: Colin O'Connell

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Check Kobayashi office server and workstations. users unable to reset profile passwords on workstations. Noted AD not reachable. Check server and noted no static IP and DNS address set correctly. Correct server static IP and DNS Server issues. verified workstations using proper DNS server and can reach AD server. Test reset user profile passwords on workstations successfully Check Kobayashi office server and workstations. users unable to reset profile passwords on workstations. Noted AD not reachable. Check server and noted no static IP and DNS address set correctly. Correct server static IP and DNS Server issues. verified workstations using proper DNS server and can reach AD server. Test reset user profile passwords on workstations successfully
Work Completed Technician Check-in Check-out Actual Hrs
1 Check Kobayashi office server and workstations. users unable to reset profile passwords on workstations. Noted AD not reachable. Check server and noted no static IP and DNS address set correctly. Correct server static IP and DNS Server issues. verified workstations using proper DNS server and can reach AD server. Test reset user profile passwords on workstations successfully Kevin Hsueh
02/23/2026 02:00 pm 02/23/2026 02:46 pm 00:46

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 17

Date/Time Comment Tech
02/23/2026 10:52 am Created workorder. Kevin H.
02/23/2026 10:52 am Assigned: Kevin Hsueh Kevin H.
02/23/2026 10:52 am Updated status to Scheduled Kevin H.
02/23/2026 02:02 pm Check-in 02/23/2026 02:00 pm Kevin H.
02/23/2026 02:03 pm Arrived 02/23/2026 02:00 pm Kevin H.
02/23/2026 02:36 pm Customer Signature Posted Kevin H.
02/23/2026 02:46 pm Updated status to Service Completed Kevin H.
02/23/2026 02:46 pm Work Order Tasks Added Kevin H.
02/23/2026 02:46 pm Check-out 02/23/2026 02:46 pm Kevin H.
02/23/2026 02:46 pm Updated status to Service Completed Kevin H.
02/23/2026 02:46 pm Work Order Tasks Added Kevin H.
02/23/2026 02:46 pm Check-out 02/23/2026 02:46 pm Kevin H.
02/23/2026 05:22 pm Service Completed Kevin H.
02/23/2026 05:22 pm Updated status to Pending Approval Kevin H.
02/24/2026 05:17 pm Approved. Chu H.
02/24/2026 05:17 pm Updated status to Submitted for Invoicing Chu H.
02/25/2026 11:23 am Updated status to Closed Jessica L.

Attachments 1

Filename
W42493