DSI WebApp

W42509 Closed

Customer/Point of Contact:

Guam Surgicenter
Colin O'Connell (671-646-3855)

Scheduled Date/Time:

03/03/2026, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

GMPL.6005: Guam Medical Plaza - Service Contract (03/01/26 - 02/28/27)

Rates:

Guam Medical Plaza - Service Contract (03/01/26 - 02/28/27) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

6

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Check 3CX Outbound Call issue for IPC extension 310

Work Requested by: Colin O'Connell

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Per call log, some calls for extension 310 not going out of 3CX properly. Narrowed down the issue to not dialing exit code "9". Create a new 3CX rule to account for no exit code "9" dialed.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Per call log, some calls for extension 310 not going out of 3CX properly. Narrowed down the issue to not dialing exit code "9". Create a new 3CX rule to account for no exit code "9" dialed.	Kevin Hsueh	03/03/2026 08:30 am	03/03/2026 09:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
03/03/2026 09:32 am	Created workorder.	Kevin H.
03/03/2026 09:32 am	Assigned: Kevin Hsueh	Kevin H.
03/03/2026 09:32 am	Updated status to Scheduled	Kevin H.
03/03/2026 10:22 am	Check-in 03/03/2026 08:30 am	Kevin H.
03/03/2026 10:26 am	Updated status to Service Completed	Kevin H.
03/03/2026 10:26 am	Work Order Tasks Added	Kevin H.
03/03/2026 10:26 am	Check-out 03/03/2026 09:30 am	Kevin H.
03/03/2026 10:32 am	Service Completed	Kevin H.
03/03/2026 10:32 am	Updated status to Pending Approval	Kevin H.
03/03/2026 10:32 am	No Signature: Remote Support	Kevin H.
03/03/2026 11:26 am	Approved.	Chu H.
03/03/2026 11:26 am	Updated status to Submitted for Invoicing	Chu H.
03/03/2026 03:37 pm	Updated status to Closed	Jessica L.
03/03/2026 05:18 pm	Updated Estimated Service Time (hrs) to	Jessica L.
03/03/2026 05:18 pm	Rates modified to Guam Medical Plaza - Service Contract (03/01/26 - 02/28/27): $0.00	Jessica L.
03/03/2026 05:18 pm	Modified workorder.	Jessica L.

Attachments 1

Filename
W42509

Work Orders