DSI WebApp

W42524 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Josh Dandan

Scheduled Date/Time:

03/09/2026, 02:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL MONTHLY HOURS: 8]

Remaining Hours:

4

Est. Service Time (hrs):

0.5

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Josh Dandan (JDandan@ambyth.com) Outlook Issues on Mac

Work Requested by: Josh Dandan

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Josh's Outlook client continues to prompt for Exchange Account (JDandan@ambyth.com) password. Incorrect password being used. Per Josh, password is correct as it was changed. Reset password to password provided by Josh on email server side. Test login successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Josh's Outlook client continues to prompt for Exchange Account (JDandan@ambyth.com) password. Incorrect password being used. Per Josh, password is correct as it was changed. Reset password to password provided by Josh on email server side. Test login successfully.	Kevin Hsueh	03/09/2026 02:00 pm	03/09/2026 02:30 pm	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
03/09/2026 02:30 pm	Created workorder.	Kevin H.
03/09/2026 02:30 pm	Assigned: Kevin Hsueh	Kevin H.
03/09/2026 02:30 pm	Updated status to Scheduled	Kevin H.
03/09/2026 02:38 pm	Check-in 03/09/2026 02:00 pm	Kevin H.
03/09/2026 02:42 pm	Updated status to Service Completed	Kevin H.
03/09/2026 02:42 pm	Work Order Tasks Added	Kevin H.
03/09/2026 02:42 pm	Check-out 03/09/2026 02:30 pm	Kevin H.
03/09/2026 02:48 pm	Service Completed	Kevin H.
03/09/2026 02:48 pm	Updated status to Pending Approval	Kevin H.
03/09/2026 02:48 pm	No Signature: Remote Support	Kevin H.
03/09/2026 05:52 pm	Approved.	Chu H.
03/09/2026 05:52 pm	Updated status to Submitted for Invoicing	Chu H.
03/11/2026 01:55 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42524

Work Orders