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W42526   Closed

Calvo's Select Care
Neil Pagulayan
03/09/2026, 03:30 pm   
Remote
Normal
CALV.5001: Calvos Selectcare - 3CX Installation 2025
Calvos Selectcare - 3CX Installation 2025 [TOTAL ANNUAL HOURS: 20]
15
1
Kevin Hsueh
No

Work Requested

Work with Neil on IP Phone Provisioning Issues
Work Requested by: Neil Pagulayan

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

IP Phone auto provision shows 3CX Extension not registered. Check provisioning settings correct. Test without using FQDN and used LAN IP for server address in provisioning. Provisioning worked with LAN IP. Ran firewall checker and firewall checker went back to failing (Full Cone NAT issues). Firewall checker was passing a few weeks ago. Sent a separate email to Eric (Calvo's Network Vendor) that issue is occurring again and to check and resolve.
Work Completed Technician Check-in Check-out Actual Hrs
1 IP Phone auto provision shows 3CX Extension not registered. Check provisioning settings correct. Test without using FQDN and used LAN IP for server address in provisioning. Provisioning worked with LAN IP. Ran firewall checker and firewall checker went back to failing (Full Cone NAT issues). Firewall checker was passing a few weeks ago. Sent a separate email to Eric (Calvo's Network Vendor) that issue is occurring again and to check and resolve. Kevin Hsueh
03/09/2026 03:30 pm 03/09/2026 04:25 pm 00:55

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
03/09/2026 04:19 pm Created workorder. Kevin H.
03/09/2026 04:19 pm Assigned: Kevin Hsueh Kevin H.
03/09/2026 04:19 pm Updated status to Scheduled Kevin H.
03/09/2026 04:23 pm Check-in 03/09/2026 03:30 pm Kevin H.
03/09/2026 04:27 pm Updated status to Service Completed Kevin H.
03/09/2026 04:27 pm Work Order Tasks Added Kevin H.
03/09/2026 04:27 pm Check-out 03/09/2026 04:25 pm Kevin H.
03/09/2026 04:31 pm Service Completed Kevin H.
03/09/2026 04:31 pm Updated status to Pending Approval Kevin H.
03/09/2026 04:31 pm No Signature: Project Kevin H.
03/09/2026 05:44 pm Approved. Chu H.
03/09/2026 05:44 pm Updated status to Submitted for Invoicing Chu H.
03/12/2026 03:24 pm Updated status to Closed Jessica L.

Attachments 1

Filename
W42526