DSI WebApp

W42530 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

03/11/2026, 09:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

BLAW.6005: Brooks Concepcion Law P.C. - Service Contract (03/01/26 - 02/28/27)

Rates:

Brooks Concepcion Law P.C. - Service Contract (03/01/26 - 02/28/27) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

3

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lisa Brooks

Date Signed:

03/11/2026

Work Requested

Troubleshoot Xerox Printer

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check Xerox Versalink on front desk. Network not responding to ping and web interface not accessible. Set printer to pull IP Address from DHCP Server and same issue occurs. Test network line printer is using and confirmed network line is fine. Sent a separate email to Xerox to advise of issue and request their assistance to troubleshoot the hardware.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check Xerox Versalink on front desk. Network not responding to ping and web interface not accessible. Set printer to pull IP Address from DHCP Server and same issue occurs. Test network line printer is using and confirmed network line is fine. Sent a separate email to Xerox to advise of issue and request their assistance to troubleshoot the hardware.	Kevin Hsueh	03/11/2026 09:18 am	03/11/2026 10:30 am	01:12

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
03/11/2026 09:09 am	Created workorder.	Kevin H.
03/11/2026 09:09 am	Assigned: Kevin Hsueh	Kevin H.
03/11/2026 09:09 am	Updated status to Scheduled	Kevin H.
03/11/2026 09:18 am	Check-in 03/11/2026 09:18 am	Kevin H.
03/11/2026 09:19 am	Arrived 03/11/2026 09:19 am	Kevin H.
03/11/2026 09:59 am	Customer Signature Posted	Kevin H.
03/11/2026 03:30 pm	Updated status to Service Completed	Kevin H.
03/11/2026 03:30 pm	Work Order Tasks Added	Kevin H.
03/11/2026 03:30 pm	Check-out 03/11/2026 10:30 am	Kevin H.
03/11/2026 04:07 pm	Service Completed	Kevin H.
03/11/2026 04:07 pm	Updated status to Pending Approval	Kevin H.
03/11/2026 04:50 pm	Approved.	Chu H.
03/11/2026 04:50 pm	Updated status to Submitted for Invoicing	Chu H.
03/12/2026 03:10 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42530

Work Orders