DSI WebApp

W42541 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

03/17/2026, 09:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

IDC0.6016: Isa Dental - Service Contract (04/01/25 - 03/31/26)

Rates:

Isa Dental - Service Contract (04/01/25 - 03/31/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Dentrix software running sluggish

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Dentrix software running sluggish. Restart IDCAPPSRV where Dentrix is hosted. Confirmed with Linda Dentrix is running normally after IDCAPPSRV was restarted.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Dentrix software running sluggish. Restart IDCAPPSRV where Dentrix is hosted. Confirmed with Linda Dentrix is running normally after IDCAPPSRV was restarted.	Kevin Hsueh	03/17/2026 09:00 am	03/17/2026 10:00 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
03/24/2026 04:35 pm	Updated status to Closed	Jessica L.
03/24/2026 10:39 am	Updated status to Submitted for Invoicing	Chu H.
03/24/2026 10:39 am	Approved.	Chu H.
03/17/2026 04:29 pm	No Signature: Remote Support	Kevin H.
03/17/2026 04:29 pm	Updated status to Pending Approval	Kevin H.
03/17/2026 04:29 pm	Service Completed	Kevin H.
03/17/2026 04:25 pm	Check-out 03/17/2026 10:00 am	Kevin H.
03/17/2026 04:25 pm	Work Order Tasks Added	Kevin H.
03/17/2026 04:25 pm	Updated status to Service Completed	Kevin H.
03/17/2026 04:24 pm	Check-in 03/17/2026 09:00 am	Kevin H.
03/17/2026 11:11 am	Updated status to Scheduled	Kevin H.
03/17/2026 11:11 am	Assigned: Kevin Hsueh	Kevin H.
03/17/2026 11:11 am	Created workorder.	Kevin H.

Attachments 1

Filename
W42541

Work Orders