DSI WebApp

W36345 Invoiced

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

03/27/2019, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

BLAW.4004: Brooks Concepcion Law - Onsite Services 2019

Rates:

Standard Service [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lisa Brooks

Date Signed:

03/27/2019

Invoice Number:

027947

Work Requested

Troubleshoot various issues.

Work Requested by:

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot Adobe Creative Cloud download/install issues. Disable SonicWALL security services and download Adobe Creative Cloud successfully. Proceed to install Adobe Creative Cloud and encountered installation errors. manually remove all components of Adobe Creative Cloud, Restart workstation and proceed to reinstall. installation error still occurs. Advised Lisa Brooks to purchase full version of Adobe Acrobat (instead of using Adobe Creative Cloud). Brought back 1 spare workstation to DSI to reprep and setup as a terminal server.	Kevin Hsueh	03/27/2019 08:41 am	03/27/2019 11:05 am	02:24

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
03/27/2019 01:55 pm	Updated status to Invoiced	Jessica L.
03/27/2019 01:02 pm	Updated status to Submitted for Invoicing	Chu H.
03/27/2019 01:02 pm	Approved.	Chu H.
03/27/2019 01:01 pm	Updated status to Submitted for Invoicing	Chu H.
03/27/2019 01:01 pm	Approved.	Chu H.
03/27/2019 11:10 am	Updated status to Pending Approval	Kevin H.
03/27/2019 11:10 am	Service Completed	Kevin H.
03/27/2019 02:09 am	Updated billable hours to: 03.00	Kevin H.
03/27/2019 11:07 am	Check-out 03/27/2019 11:05 am	Kevin H.
03/27/2019 11:07 am	Updated status to Service Completed	Kevin H.
03/27/2019 10:54 am	Customer Signature Posted	Kevin H.
03/27/2019 09:00 am	Arrived 03/27/2019 09:00 am	Kevin H.
03/27/2019 08:41 am	Check-in 03/27/2019 08:41 am	Kevin H.
03/27/2019 08:05 am	Updated status to Scheduled	Kevin H.
03/27/2019 08:05 am	Assigned: Kevin Hsueh	Kevin H.
03/27/2019 08:05 am	Created workorder.	Kevin H.

Attachments 1

Filename
W36345