S
| Item | Serial Number | Notes |
|---|
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | Troubleshoot Email issues remotely. Unable to login remotely to GSYSRV (using remote.guamshipyard.net). Also unable to access https://remote.guamshipyard.net/remote. Error pointing to DNS. Login remotely to MGCSRV and connect to GSYSRV from MGCSRV Successfully. https://remote.guamshipyard.net/remote access on GSYSRV is working properly. Send outbound test emails properly. Send inbound emails but no emails received. Checked Network Solutions portal and noted Guamshipyard.net domain name needs to be renewed. Worked with Cynthia to renew guamshipyard.net domain name on Network Solutions using credit card provided by Cynthia. Guamshipyard.net renewed successfully. Verification email to be sent to admin and technical contact to verify the domain name renewal. |
Kevin Hsueh |
08/22/2019 10:00 am | 08/22/2019 10:22 am | 00:22 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 08/23/2019 02:42 pm | Updated status to Invoiced | Jessica L. |
| 08/23/2019 09:12 am | Updated status to Submitted for Invoicing | Chu H. |
| 08/23/2019 09:12 am | Approved. | Chu H. |
| 08/22/2019 10:26 am | No Signature: Remote Support | Kevin H. |
| 08/22/2019 10:26 am | Updated status to Pending Approval | Kevin H. |
| 08/22/2019 10:26 am | Service Completed | Kevin H. |
| 08/22/2019 12:26 am | Updated billable hours to: 01.00 | Kevin H. |
| 08/22/2019 10:25 am | Check-out 08/22/2019 10:22 am | Kevin H. |
| 08/22/2019 10:25 am | Updated status to Service Completed | Kevin H. |
| 08/22/2019 10:22 am | Check-in 08/22/2019 10:00 am | Kevin H. |
| 08/22/2019 10:22 am | Updated status to Scheduled | Kevin H. |
| 08/22/2019 10:22 am | Assigned: Kevin Hsueh | Kevin H. |
| 08/22/2019 10:22 am | Created workorder. | Kevin H. |
| Filename | |
|---|---|
| W36790 | |