W38521   Invoiced

AXS Insurance
Orlene Arriola (671-647-4297)
06/08/2021, 02:00 pm   
Onsite
Normal
DSIG.4059: DSI Standard Service 2021
Standard Service Rate 2021 [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Orlene Arriola
06/08/2021
029858

Work Requested

Troubleshoot Email Issues.
Work Requested by: Orlene Arriola

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Dees emails not syncing AXS shared billing email. readd shared email to outlook and confirmed syncing properly. troubleshoot Dees mouse and noted mouse buttons are getting stuck. Dee to purchase new mouse. troubleshoot orlenes me.com email syncing issues. update outlook, set me.com settings to only sync 1 month but emails still do not sync. me.com email also causing outlook to crash. remove me.com email from outlook and outlook runs with no issues. setup forwarding of me.com emails to axspacific.com. send test emails and confirmed emails are forwarding correctly.
Work Completed Technician Check-in Check-out Actual Hrs
1 Dees emails not syncing AXS shared billing email. readd shared email to outlook and confirmed syncing properly. troubleshoot Dees mouse and noted mouse buttons are getting stuck. Dee to purchase new mouse. troubleshoot orlenes me.com email syncing issues. update outlook, set me.com settings to only sync 1 month but emails still do not sync. me.com email also causing outlook to crash. remove me.com email from outlook and outlook runs with no issues. setup forwarding of me.com emails to axspacific.com. send test emails and confirmed emails are forwarding correctly. Kevin Hsueh
06/08/2021 02:00 pm 06/08/2021 03:39 pm 01:39

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
06/09/2021 11:00 am Updated status to Invoiced Jessica L.
06/09/2021 10:12 am Updated status to Submitted for Invoicing Chu H.
06/09/2021 10:12 am Approved. Chu H.
06/08/2021 03:44 pm Updated status to Pending Approval Kevin H.
06/08/2021 03:44 pm Service Completed Kevin H.
06/08/2021 03:43 pm Check-out 06/08/2021 03:39 pm Kevin H.
06/08/2021 03:43 pm Work Order Tasks Added Kevin H.
06/08/2021 03:43 pm Updated status to Service Completed Kevin H.
06/08/2021 03:33 pm Customer Signature Posted Kevin H.
06/08/2021 02:35 pm Arrived 06/08/2021 02:00 pm Kevin H.
06/08/2021 02:34 pm Check-in 06/08/2021 02:00 pm Kevin H.
06/08/2021 01:43 pm Updated status to Scheduled Kevin H.
06/08/2021 01:43 pm Assigned: Kevin Hsueh Kevin H.
06/08/2021 01:43 pm Created workorder. Kevin H.

Attachments 1

Filename
W38521