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W39250   Invoiced

Unitek Environmental
Linda Meno
03/29/2022, 09:30 am   
Inhouse
Normal
DSIG.4063: DSI Standard Service 2022
DSI Standard Service 2022 [TOTAL ANNUAL HOURS: 2]
2
0
Jessica Limo
Yes
Facundo Mendiola
03/31/2022
030514

Work Requested

Troubleshoot laptops. Linda's check virus protection and scan laptop. Princes' run hardware test on laptop.
Work Requested by: Linda Meno

Items Dropped Off 2

Item Serial Number Notes
1 Asus laptop With charger and usb
2 Lenovo thinkpad With charger

Work Completed 1

Summary of Tasks

Lenovo Thinkpad Laptop Hardware Diagnostics all passed but Laptop is still relatively slow due to age of hard drive. DSI to follow with SSD Quotation. Asus Laptop uninstalled previously installed McAfee due to subscription being expired. Installed AVG and Malwarebytes on laptop to scan for harmful programs. Scanned for Virus on 3 platforms (Windows Security, AVG, Malwarebytes). Windows Security and AVG Showed no harmful programs found while Malwarebytes found 289 harmful files and were cleaned out. Rescanned after cleaning and confirmed harmful programs were no longer found. Confirmed Laptop is still slow due to age of laptop and recommended to replace laptop instead of upgrade due to laptop has physical damage.
Work Completed Technician Check-in Check-out Actual Hrs
1 Lenovo Thinkpad Laptop Hardware Diagnostics all passed but Laptop is still relatively slow due to age of hard drive. DSI to follow with SSD Quotation. Asus Laptop uninstalled previously installed McAfee due to subscription being expired. Installed AVG and Malwarebytes on laptop to scan for harmful programs. Scanned for Virus on 3 platforms (Windows Security, AVG, Malwarebytes). Windows Security and AVG Showed no harmful programs found while Malwarebytes found 289 harmful files and were cleaned out. Rescanned after cleaning and confirmed harmful programs were no longer found. Confirmed Laptop is still slow due to age of laptop and recommended to replace laptop instead of upgrade due to laptop has physical damage. Charles Rafanan
 03/29/2022 09:30 am 03/29/2022 11:30 am 02:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 23

Date/Time Comment Tech
03/31/2022 10:21 am Customer Signature Posted Crystal M.
03/30/2022 04:13 pm Updated status to Invoiced Jessica L.
03/30/2022 02:15 pm Updated status to Submitted for Invoicing Chu H.
03/30/2022 02:15 pm Approved. Chu H.
03/30/2022 11:47 am Work Order Tasks Updated Charles R.
03/30/2022 11:31 am Signature for Later: Customer will pick up laptops Charles R.
03/30/2022 11:31 am Updated status to Pending Approval Charles R.
03/30/2022 11:31 am Service Completed Charles R.
03/30/2022 11:28 am Check-out 03/29/2022 11:30 am Charles R.
03/30/2022 11:28 am Work Order Tasks Added Charles R.
03/30/2022 11:28 am Updated status to Service Completed Charles R.
03/30/2022 11:22 am Check-in 03/29/2022 09:30 am Charles R.
03/29/2022 09:06 am Modified workorder. Kevin H.
03/29/2022 09:06 am Updated scheduled date/time from 03/29/2022 08:07 am to: 03/29/2022 09:30 am Kevin H.
03/29/2022 09:06 am Updated status to Scheduled Kevin H.
03/29/2022 09:06 am Unassigned: Kevin Hsueh Kevin H.
03/29/2022 09:06 am Assigned: Charles Rafanan Kevin H.
03/29/2022 09:06 am Updated Estimated Service Time (hrs) to Kevin H.
03/29/2022 09:05 am Work requested modified- Troubleshoot laptops. Linda's check virus protection and scan laptop. Princes' run hardware test on laptop. Kevin H.
03/29/2022 08:10 am Added customer equipment. Jessica L.
03/29/2022 08:10 am Updated status to Pending Schedule Jessica L.
03/29/2022 08:10 am Assigned: Kevin Hsueh Jessica L.
03/29/2022 08:10 am Created workorder. Jessica L.

Attachments 2

Filename
Items Received Brandon 03/29/2022 08:10 am
W39250
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