DSI WebApp

W39320 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

04/27/2022, 02:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

030577

Work Requested

Troubleshoot Subic WiFi Issues. Troubleshoot Conrad Divis MS Office License.

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Gail reported some Subic staff unable to connect to internet. Connection via Wifi. perform remote support with Josef in Subic. Investigate and found that there are 2 WiFi SSIDs with the same name: SubicWLAN. Change WiFi SSID on SonicWALL to: AmbythSubicWLAN. Josef test connected to AmbythSubicWLAN successfully. SubicWLAN SSID still present. Advised Ambyth that PLDT may have re-enabled their WiFi on their modem. Troubleshoot Conrad Divis' MS Office 365 subscription. Subscription expired. sent via email username and password to re-activate MS Office 365 subscription.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Gail reported some Subic staff unable to connect to internet. Connection via Wifi. perform remote support with Josef in Subic. Investigate and found that there are 2 WiFi SSIDs with the same name: SubicWLAN. Change WiFi SSID on SonicWALL to: AmbythSubicWLAN. Josef test connected to AmbythSubicWLAN successfully. SubicWLAN SSID still present. Advised Ambyth that PLDT may have re-enabled their WiFi on their modem. Troubleshoot Conrad Divis' MS Office 365 subscription. Subscription expired. sent via email username and password to re-activate MS Office 365 subscription.	Kevin Hsueh	04/27/2022 02:00 pm	04/27/2022 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
04/27/2022 03:08 pm	Created workorder.	Kevin H.
04/27/2022 03:08 pm	Assigned: Kevin Hsueh	Kevin H.
04/27/2022 03:08 pm	Updated status to Scheduled	Kevin H.
04/27/2022 03:13 pm	Check-in 04/27/2022 02:00 pm	Kevin H.
04/27/2022 03:17 pm	Updated status to Service Completed	Kevin H.
04/27/2022 03:17 pm	Work Order Tasks Added	Kevin H.
04/27/2022 03:17 pm	Check-out 04/27/2022 03:00 pm	Kevin H.
04/27/2022 03:18 pm	Service Completed	Kevin H.
04/27/2022 03:18 pm	Updated status to Pending Approval	Kevin H.
04/27/2022 03:18 pm	No Signature: Remote Support	Kevin H.
04/29/2022 11:27 am	Approved.	Chu H.
04/29/2022 11:27 am	Updated status to Submitted for Invoicing	Chu H.
04/29/2022 11:56 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39320

Work Orders