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W39362   Invoiced

05/10/2022, 08:23 am   
Inhouse
Normal
DSIG.4063: DSI Standard Service 2022
DSI Standard Service 2022 [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Frank Quinata
05/13/2022
030602

Work Requested

Troubleshoot VPN issues
Work Requested by: Anna Clark

Items Dropped Off 1

Item Serial Number Notes
1 Dell Inspiron P97F FS1KXZ2

Work Completed 1

Summary of Tasks

Reconfigure SonicWALL NetExtender for SonicWALL SSL VPN. Reconfiguration needed as IT&E changed WAN IP Address. Test access network share drives over VPN connection successfully. Contact Anna to advise laptop is ready for pick up.
Work Completed Technician Check-in Check-out Actual Hrs
1 Reconfigure SonicWALL NetExtender for SonicWALL SSL VPN. Reconfiguration needed as IT&E changed WAN IP Address. Test access network share drives over VPN connection successfully. Contact Anna to advise laptop is ready for pick up. Kevin Hsueh
05/12/2022 03:00 pm 05/12/2022 03:55 pm 00:55

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 15

Date/Time Comment Tech
05/10/2022 08:24 am Created workorder. Kevin H.
05/10/2022 08:24 am Assigned: Kevin Hsueh Kevin H.
05/10/2022 08:24 am Updated status to Scheduled Kevin H.
05/10/2022 08:24 am Added customer equipment. Kevin H.
05/12/2022 03:55 pm Check-in 05/12/2022 03:00 pm Kevin H.
05/12/2022 03:56 pm Updated status to Service Completed Kevin H.
05/12/2022 03:56 pm Work Order Tasks Added Kevin H.
05/12/2022 03:56 pm Check-out 05/12/2022 03:55 pm Kevin H.
05/12/2022 04:00 pm Service Completed Kevin H.
05/12/2022 04:00 pm Updated status to Pending Approval Kevin H.
05/12/2022 04:00 pm Signature for Later: Customer will pick up Kevin H.
05/13/2022 09:34 am Customer Signature Posted Charles R.
05/13/2022 09:44 am Approved. Chu H.
05/13/2022 09:44 am Updated status to Submitted for Invoicing Chu H.
05/13/2022 10:15 am Updated status to Invoiced Jessica L.