DSI WebApp

W39527 Invoiced

Customer/Point of Contact:

University of Guam
Pascual Olivares

Scheduled Date/Time:

07/06/2022, 10:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4063: DSI Standard Service 2022

Rates:

DSI Standard Service 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Pascual Olivares

Date Signed:

07/06/2022

Invoice Number:

030702

Work Requested

troubleshoot promethean panel UOG school of education (Rm102) SN: 686P-I62Z3A0080108

Work Requested by: Pascual Olivares

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Test Promethean Panel in room 201 using known good laptop and HDMI cable. All 4 HDMI inputs display image properly. Test with UOG's laptop and original HDMI cable. Noted original HDMI cable connectors were bent. Noted UOG laptop was not auto setting refresh rate. Set UOG laptop external monitor display to 30Hz refresh rate and used another HDMI cable from UOG. all 4 HDMI inputs display image properly using UOG laptop. Issue eas UOG's HDMI cable and HP laptop. No issues on Promethean Panel.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Test Promethean Panel in room 201 using known good laptop and HDMI cable. All 4 HDMI inputs display image properly. Test with UOG's laptop and original HDMI cable. Noted original HDMI cable connectors were bent. Noted UOG laptop was not auto setting refresh rate. Set UOG laptop external monitor display to 30Hz refresh rate and used another HDMI cable from UOG. all 4 HDMI inputs display image properly using UOG laptop. Issue eas UOG's HDMI cable and HP laptop. No issues on Promethean Panel.	Kevin Hsueh	07/06/2022 09:35 am	07/06/2022 10:38 am	01:03

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
07/06/2022 09:05 am	Created workorder.	Kevin H.
07/06/2022 09:05 am	Assigned: Kevin Hsueh	Kevin H.
07/06/2022 09:05 am	Updated status to Scheduled	Kevin H.
07/06/2022 09:35 am	Check-in 07/06/2022 09:35 am	Kevin H.
07/06/2022 09:53 am	Arrived 07/06/2022 09:53 am	Kevin H.
07/06/2022 10:26 am	Customer Signature Posted	Kevin H.
07/06/2022 10:41 am	Updated status to Service Completed	Kevin H.
07/06/2022 10:41 am	Work Order Tasks Added	Kevin H.
07/06/2022 10:41 am	Check-out 07/06/2022 10:38 am	Kevin H.
07/06/2022 10:42 am	Service Completed	Kevin H.
07/06/2022 10:42 am	Updated status to Pending Approval	Kevin H.
07/06/2022 03:38 pm	Approved.	Chu H.
07/06/2022 03:38 pm	Updated status to Submitted for Invoicing	Chu H.
07/06/2022 04:07 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39527

Work Orders