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W39672   Invoiced

08/24/2022, 09:00 am   
Onsite
Normal
DSIG.4063: DSI Standard Service 2022
DSI Standard Service 2022 [TOTAL ANNUAL HOURS: 2]
2
2
Kevin Hsueh
Yes
Aileen Cruz
08/24/2022
030785

Work Requested

Troubleshoot various issues
Work Requested by: Aileen Cruz

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

3CX management console not accessible. Noted NGIX service stopped. Restart services and confirmed 3CX management console is accessible. Ru hardware test on Aileens workstation and all test passed. Noted Aileen has over 100 google chrome tabs open taking up all system resources. Check event log and confirmed crash error reports all point to google chrome crashing. Workstation hardware is fine.
Work Completed Technician Check-in Check-out Actual Hrs
1 3CX management console not accessible. Noted NGIX service stopped. Restart services and confirmed 3CX management console is accessible. Ru hardware test on Aileens workstation and all test passed. Noted Aileen has over 100 google chrome tabs open taking up all system resources. Check event log and confirmed crash error reports all point to google chrome crashing. Workstation hardware is fine. Kevin Hsueh
08/24/2022 09:00 am 08/24/2022 10:00 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
08/24/2022 08:26 am Created workorder. Kevin H.
08/24/2022 08:26 am Assigned: Kevin Hsueh Kevin H.
08/24/2022 08:26 am Updated status to Scheduled Kevin H.
08/24/2022 09:00 am Check-in 08/24/2022 09:00 am Kevin H.
08/24/2022 09:00 am Arrived 08/24/2022 09:00 am Kevin H.
08/24/2022 09:51 am Customer Signature Posted Kevin H.
08/24/2022 10:37 am Updated status to Service Completed Kevin H.
08/24/2022 10:37 am Work Order Tasks Added Kevin H.
08/24/2022 10:37 am Check-out 08/24/2022 10:00 am Kevin H.
08/24/2022 10:38 am Service Completed Kevin H.
08/24/2022 10:38 am Updated status to Pending Approval Kevin H.
08/25/2022 12:11 pm Approved. Chu H.
08/25/2022 12:11 pm Updated status to Submitted for Invoicing Chu H.
08/25/2022 01:29 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W39672